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DocumentationCommerceTools

ACSD-60811: Fixes limitation in updating order status to custom values

Last update: January 8, 2025
  • Topics:
  • Orders
  • Admin Workspace

CREATED FOR:

  • Experienced
  • Admin
  • Developer

The ACSD-60811 patch fixes the issue where updating the order status with a custom value or comment is only possible if the current status is either ‘Processing’ or ‘Suspected Fraud.’ This patch is available when the Quality Patches Tool (QPT) 1.1.56 is installed. The patch ID is ACSD-60811. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.8.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.4.7

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) 2.4.7. 2.4.7-p1, 2.4.7-p2, 2.4.7-p3
NOTE
The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.

Issue

Updating the order status with a custom value or comment is only possible if the current status is either processing or fraud. The order status remains unchanged when a new status is selected and submitted.

Steps to reproduce:

  1. Go to Stores > Order Status to create a custom order status in the admin panel.
  2. Click Assign Status to State to assign the custom status to order state.
  3. Change the order status from the order view page in the admin panel.

Expected results:

The admin user should be able to change the order status to a custom order status in the admin panel.

Actual results:

The order status remains the same when a new order status is selected and submitted.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

  • Adobe Commerce or Magento Open Source on-premises: Quality Patches Tool > Usage in the Quality Patches Tool guide.
  • Adobe Commerce on cloud infrastructure: Upgrades and Patches > Apply Patches in the Commerce on Cloud Infrastructure guide.

Related reading

To learn more about Quality Patches Tool, refer to:

  • Quality Patches Tool: A self-service tool for quality patches in the Tools guide.
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