DocumentationCommerceTools

ACSD-58735: Restricted admin can’t view abandoned shopping carts on customer account for associated website

Last update: Tue Nov 26 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Experienced
  • Admin
  • Developer

The ACSD-58735 patch fixes the issue where an admin user with a restricted role is unable to view abandoned customers’ shopping carts from the Commerce Admin > Reports > Abandoned Carts > Select Cart > Shopping Cart tab.

The issue occurs because when displaying the grid view for multiple websites, if an abandoned cart is loaded by default in the Admin panel, it does not get the associated store ID to display.

This patch is available when the Quality Patches Tool (QPT) 1.1.55 is installed. The patch ID is ACSD-58735. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.5.0.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.4.6-p4

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) 2.4.4 - 2.4.7-p3
NOTE
The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.

Issue

Restricted admins cannot view abandoned shopping carts on the customer account page in the Admin panel.

Steps to reproduce:

  1. Create an admin role with access to only one of the websites.
  2. Create an abandoned cart.
  3. Log in as an admin user with full privileges. Check Reports > Abandoned Carts and see that the cart displays.
  4. Check Reports > Abandoned Carts as the restricted admin user.

Expected results:

The restricted admin can see abandoned shopping carts for the associated website.

Actual results:

The restricted admin doesn’t see abandoned shopping carts for the associated website.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

To learn more about Quality Patches Tool, refer to:

recommendation-more-help
c2d96e17-5179-455c-ad3a-e1697bb4e8c3