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DocumentationCommerceTools

ACSD-57588: Error in region ID processing when shipping to multiple addresses

Last update: November 7, 2024
  • Topics:
  • Orders
  • Shipping/Delivery

CREATED FOR:

  • Experienced
  • Admin
  • Developer

The ACSD-57588 patch fixes the issue where shipping an order to multiple addresses triggers an error during region ID processing. This patch is available when the Quality Patches Tool (QPT) 1.1.49 is installed. The patch ID is ACSD-57588. Please note that the issue was fixed in Adobe Commerce 2.4.7.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.4.6-p3

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) 2.4.6 - 2.4.6-p4
NOTE
The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.

Issue

Error triggered during region ID processing when shipping to multiple addresses.

Steps to reproduce:

  1. Configure the Braintree payment method.
  2. Log in as a customer on the storefront.
  3. Add a product to the cart and proceed to view and edit the cart.
  4. Add multiple addresses (For example, UK, US, CA) during the checkout process and review the order.
  5. On the checkout page, select the credit card payment option, enter the necessary credentials, and place the order.

Expected results:

Order can be placed successfully.

Actual results:

The order is not placed.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

  • Adobe Commerce or Magento Open Source on-premises: Quality Patches Tool > Usage in the Quality Patches Tool guide.
  • Adobe Commerce on cloud infrastructure: Upgrades and Patches > Apply Patches in the Commerce on Cloud Infrastructure guide.

Related reading

To learn more about Quality Patches Tool, refer to:

  • Quality Patches Tool released: a new tool to self-serve quality patches in the support knowledge base.
  • Check if patch is available for your Adobe Commerce issue using Quality Patches Tool in the Quality Patches Tool guide.

For info about other patches available in QPT, refer to Quality Patches Tool: Search for patches in the Quality Patches Tool guide.

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