ACSD-51230: Gift card account is deleted
- Topics:
- Customer Service
- Gift
- Marketing Tools
CREATED FOR:
- Experienced
- Admin
The ACSD-51230 patch fixes the issue where the gift card account is deleted when the partial refund of a simple product is processed from an order. This patch is available when the Quality Patches Tool (QPT) 1.1.32 is installed. The patch ID is ACSD-51230. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.7.
Affected products and versions
The patch is created for Adobe Commerce version:
- Adobe Commerce (all deployment methods) 2.4.3
Compatible with Adobe Commerce versions:
- Adobe Commerce (all deployment methods) 2.3.7 - 2.4.6
NOTEmagento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.Issue
The gift card account is deleted when the partial refund of a simple product is processed from an order.
Steps to reproduce:
- Create an order with a Gift Card and a simple product (e.g., add: SKU: GI000XX000XXX, SKU: PC046CP042076) – (any payment and shipping method works).
- Invoice the order.
- Go to Marketing > Gift Card accounts. An account is created for the gift card.
- Now go to Order, and create a Credit Memo.
- Change the quantity for the Gift Card to 0 and update it. This will create a partial refund for the simple product.
- Click on Refund.
- Now refresh the Marketing > Gift Card accounts. The newly created account is deleted.
Expected results
The gift card account is available for use as the refund was not created for the gift card.
Actual results
The gift card account is deleted, and the gift card is not refunded.
Apply the patch
To apply individual patches, use the following links depending on your deployment method:
- Adobe Commerce or Magento Open Source on-premises: Quality Patches Tool > Usage in the Quality Patches Tool guide.
- Adobe Commerce on cloud infrastructure: Upgrades and Patches > Apply Patches in the Commerce on Cloud Infrastructure guide.
Related reading
To learn more about Quality Patches Tool, refer to:
- Quality Patches Tool released: a new tool to self-serve quality patches in the support knowledge base.
- Check if patch is available for your Adobe Commerce issue using Quality Patches Tool in the Quality Patches Tool guide.
For info about other patches available in QPT, refer to Quality Patches Tool: Search for patches in the Quality Patches Tool guide.