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DocumentationCommerceTools

ACSD-46541: An admin user cannot create a credit memo if an order item is deleted

Last update: November 7, 2024
  • Topics:
  • Admin Workspace
  • Orders
  • Returns

CREATED FOR:

  • Experienced
  • Admin

The ACSD-46541 patch fixes the issue where an admin user cannot create a credit memo if an order item is deleted. This patch is available when the Quality Patches Tool (QPT) 1.1.21 is installed. The patch ID is ACSD-46541. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.6.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.4.3-p1

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) 2.4.0 - 2.4.3-p3
NOTE
The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.

Issue

Once a product is deleted, you cannot create a credit memo in the Commerce Admin.

Steps to reproduce:

  1. Log in to the Commerce Admin.
  2. Create an order.
  3. Invoice the order.
  4. Delete the product from the order.
  5. Click on the Credit Memo link on the order edit page.
  6. Click on Refund Offline to create a credit memo.

Expected results:

A credit memo is created successfully.

Actual results:

The Following products with requested SKUs were not found: SKU001 error displays.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

  • Adobe Commerce or Magento Open Source on-premises: Quality Patches Tool > Usage in the Quality Patches Tool guide.
  • Adobe Commerce on cloud infrastructure: Upgrades and Patches > Apply Patches in the Commerce on Cloud Infrastructure guide.

Related reading

To learn more about Quality Patches Tool, refer to:

  • Quality Patches Tool released: a new tool to self-serve quality patches in the support knowledge base.
  • Check if patch is available for your Adobe Commerce issue using Quality Patches Tool in the Quality Patches Tool guide.

For info about other patches available in QPT, refer to Quality Patches Tool: Search for patches in the Quality Patches Tool guide.

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