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DocumentationCommerceTools

ACSD-46520: Incorrect order status when refunded using store credits

Last update: March 7, 2025
  • Topics:
  • Orders
  • Returns

CREATED FOR:

  • Experienced
  • Admin

The ACSD-46520 patch solves the issue where users get an incorrect order status when refunded using store credits. This patch is available when the Quality Patches Tool (QPT) 1.1.20 is installed. The patch ID is ACSD-46520. Please note that the issue was fixed in Adobe Commerce 2.4.5.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.4.3 and 2.4.2

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) 2.4.3 - 2.4.5
NOTE
The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.

Issue

Users get an incorrect order status when refunded using store credits.

Steps to reproduce:

  1. Create a customer account on the storefront and log in.
  2. Assign store credits to the customer from the Admin. The store credits should cover the whole order.
  3. Place an order using the store credits.
  4. Invoice the order.
  5. Create a credit memo to refund the full amount of the order.
    Select the Refund to store credit checkbox.
  6. Check the order status.

Expected results:

The order status is Closed.

Actual results:

The order status is Complete, which is not the correct status.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

  • Adobe Commerce or Magento Open Source on-premises: Quality Patches Tools > Usage in the Quality Patches Tool guide.
  • Adobe Commerce on cloud infrastructure: Upgrades and Patches > Apply Patches in the Commerce on Cloud Infrastructure guide.

Related reading

To learn more about Quality Patches Tool, refer to:

  • Quality Patches Tool: A self-service tool for quality patches in the Tools guide.
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