Monitor performance with Managed Alerts

Adobe provides the Managed Alerts for Adobe Commerce alert policy to track performance metrics. The policy includes a collection of alerts that set thresholds and trigger warning and critical notifications when infrastructure or application issues affect site performance. The policy tracks the following metrics on Production environments:

MetricData collectionAvailability
Apdex scoreAPMPro and Starter
CPU usageNRIPro
Disk spaceNRIPro
Error rateAPMPro and Starter
Memory usageNRIPro
MariaDB query loadNRIPro
Redis memoryNRIPro

When site infrastructure or application conditions trigger an alert threshold, New Relic sends alert notifications so that you can proactively address the issue. See Managed Alerts for Adobe Commerce in the Adobe Commerce Help Center for details about alert thresholds and troubleshooting steps to resolve the issues that triggered the alert.

TIP
For Pro Staging and integration environments and Starter environments, use Health notifications to monitor disk space.
PREREQUISITES
  • New Relic credentials—Credentials to log in to the New Relic account for your Cloud project
  • Active New Relic integration—Verify that your Cloud environment is connected to New Relic
  • Workflow notification—Configure at least one workflow to receive the alert notifications

To review the Managed Alerts for Adobe Commerce policy:

  1. Log in to your New Relic account.

  2. Locate the Managed Alerts for Adobe Commerce policy:

    • In the Explorer navigation menu, click Alerts & AI.

    • Under Detect, click Alert Conditions & Policies.

    • Verify that your Account is selected at the top of the Alert Conditions & Policies view.

    • In the Policy list, select Managed Alerts for Adobe Commerce policy.

      Generated alert policies

      NOTE
      If the Managed Alerts for Adobe Commerce policy is not available, see Managed Alerts for Adobe Commerce in the Adobe Commerce Help Center.
  3. Click the Alert conditions tab to review the alert conditions defined in the policy.

Create alert policies

Do not modify any alerts included in the Managed Alerts for Adobe Commerce policy. Adobe updates and improves the alert conditions in this policy over time, which overwrites any customizations you add to the policy.

Instead of modifying an existing alert, you can create an alert policy. Then, copy the alert conditions to the new policy.

TIP
See Introduction to alerts in the New Relic documentation for more detailed information about Alerts, alert policies, and workflows.

Set up a workflow for notifications

You can now set up a workflow, formerly called a notification channel, to receive notifications about your site performance based on filtered data, such as an alert policy. Notifications about performance issues go to all workflows associated with an alert policy when conditions on the application or infrastructure trigger an alert. You also receive notifications when an issue is acknowledged and closed.

New Relic provides templates for configuring different types of workflow notifications, including email, Slack, PagerDuty, webhooks, and more.

To configure a workflow:

  1. Log in to your New Relic account.

  2. Create a workflow.

    • In the Explorer navigation menu, click Alerts & AI.

    • In the left navigation under Enrich & Notify, click Workflows.

    • Click Add a workflow on the right-hand side.

      New Relic add a workflow

    • On the Configure your workflow page, enter a name for the workflow.

    • In the Filter data section, select Managed Alerts for Adobe Commerce from the Policy drop-down list.

    • In the Notify section, select a channel and follow the instructions.

    • Click Test workflow to verify your configuration.

  3. Click Activate workflow.

See the New Relic documentation about Workflows.

WARNING
The alerts in the Managed Alerts for Adobe Commerce policy have default workflows configured to notify Adobe teams that support Adobe Commerce on cloud infrastructure customers. Do not modify the configuration for these default channels, and do not remove any alert policies assigned to them.
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