DocumentationCommerceTools

[PaaS only]{class="badge informative" title="Applies to Adobe Commerce on Cloud projects (Adobe-managed PaaS infrastructure) and on-premises projects only."}

Managed alerts for Adobe Commerce

Last update: Wed Nov 12 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Experienced
  • Admin

We’ve set up key dashboards and alerts to aid you in understanding when your site is reaching critical storage and Apdex levels (users’ satisfaction with applications and services response time). This can help you take action before you notice slow response times or an outage. You will be able to troubleshoot the alerts with the articles listed below. Before you can use the alerts, first set up notification channels. Please refer to New Relic Configure Notification Channels in the Commerce on Cloud Guide.

NOTE
If managed alerts for the Adobe Commerce alert policy is not available, it could be due to this account being newly created or New Relic having been recently configured. A process is run every Tuesday to add the alert policy to those accounts. The alert policy should be available to you the day after the next process is run. If the policy is still missing, submit an Adobe Commerce support request and include your project ID.

See below in the table for links to the KB articles providing troubleshooting steps for these alerts:

  • Managed alerts for Adobe Commerce: CPU warning alert
  • Managed alerts for Adobe Commerce: CPU critical alert
  • Managed alerts for Adobe Commerce: memory warning alert
  • Managed alerts for Adobe Commerce: memory critical alert
  • Managed alerts for Adobe Commerce: Apdex warning alert
  • Managed alerts for Adobe Commerce: Apdex critical alert
  • Managed alerts for Adobe Commerce: disk warning alert
  • Managed alerts for Adobe Commerce: disk critical alert
  • Managed alerts on Adobe Commerce: MariaDB alerts
  • Managed alerts on Adobe Commerce: Redis memory warning alert
  • Managed alerts on Adobe Commerce: Redis memory critical alert
NOTE
The set thresholds for both Warning Alerts and Critical Alerts are based on research we are doing using historical performance data across our customer base, and represents the latest insights from Adobe Commerce’s Support and Engineering teams. Please note that these thresholds are subject to change based on latest, ongoing analysis. The typical alert flow is to receive alerts lower to higher in terms of seriousness. So you will likely receive a Warning alert before you receive a Critical alert. Refer to the links to articles for troubleshooting steps.
Severity
CPU
Memory
Disk
Apdex
MariaDB
Redis Memory
Troubleshooting Article
Warning
✅
Managed alerts for Adobe Commerce: CPU warning alert
Critical
✅
Managed alerts for Adobe Commerce: CPU critical alert
Warning
✅
Managed alerts for Adobe Commerce: memory warning alert
Critical
✅
Managed alerts for Adobe Commerce: memory critical alert
Warning
✅
Managed alerts for Adobe Commerce: Apdex warning alert
Critical
✅
Managed alerts for Adobe Commerce: Apdex critical alert
Warning
✅
Managed alerts for Adobe Commerce: disk warning alert
Critical
✅
Managed alerts for Adobe Commerce: disk critical alert
Warning & Critical
✅
Managed alerts on Adobe Commerce: MariaDB alerts
Warning
✅
Managed alerts on Adobe Commerce: Redis memory warning alert
Critical
✅
Managed alerts on Adobe Commerce: Redis memory critical alert

Review alert thresholds set for managed alerts

You can review the alert thresholds configured for managed alerts from your New Relic account. For instructions, see Monitor performance with managed alerts.

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