403 errors when accessing Site-Wide Analysis Tool on Adobe Commerce
This article provides a solution for when you receive 403 errors when trying to access the Site-Wide Analysis Tool on Adobe Commerce.
Description
Environment
Adobe Commerce on cloud infrastructure 2.4.1 and later
Issue/Symptoms
You get a 403 error when trying to access the Site-Wide Analysis Tool.
Steps to reproduce:
Log in to the Commerce Admin panel and click Reports > System Insights > Site-Wide Analysis Tool.
Expected result:
You see the Site-Wide Analysis Tool.
Actual result:
You see: Error 403.
Resolution
To make sure that the Site-Wide Analysis Tool has the proper access to your application, run the following command in the CLI. Replace <store URL> with your store URL:
curl -sIL -X GET <store URL>/swat/key/index | grep HTTP
HTTP/2 403
Take steps depending on the response code you get.
403 Forbidden response code
If the response code is 403, you may have Cloudflare bot protection which is blocking Site-Wide Analysis Tool. To access the tool, whitelist its IP’s:
- 107.23.33.174
- 3.225.9.244
- 3.88.83.85
Correct 200 response code and JSON output
If the response is the correct 200 code and JSON output, submit a support ticket to escalate the issue with Site-Wide Analysis Tool access.
500 (Fatal error) response code
If a response code is 500 (Fatal error), please install the MDVA-38526 patch. Use one of the following links to download the patch, depending on the type of patch you want:
- Adobe Commerce on cloud infrastructure patch: MDVA-38526_EE_2.4.1-p1_v3.patch.zip
- Adobe Commerce on cloud infrastructure composer patch: MDVA-38526_EE_2.4.1-p1_COMPOSER_v3.patch.zip
The patch is applicable for Adobe Commerce on cloud infrastructure versions 2.4.1 and later.
Response not JSON
If the response output is not JSON, it could be because of PWA/Headless implementation. If you are using Headless implementation, update the UPWARD configuration to bypass requests to Adobe Commerce Origin. To do this, in the Adobe Commerce Admin, under Stores > Configuration > General > Web > UPWARD PWA Configuration > Front Name Allowlist, add swat.
If you are still not able to access the Site-Wide Analysis Tool, when you log in next time into the Commerce Admin panel and navigate to Reports > System Insights > Site-Wide Analysis Tool, submit a support ticket.