View and Track Orders from Channel Manager
Walmart Marketplace order data for Commerce products synchronizes automatically to Channel Manager after Walmart processes the order.
On the Commerce side, a successful synchronization triggers the following actions:
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Channel Manager sends an order acknowledgment to Walmart.
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A corresponding Commerce order is created from the Walmart order.
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The updated order information displays on the Channel Manager Orders dashboard.
In the storefront Admin, you can view order data from Channel Manager by opening the sales channel store and selecting Orders.
Orders Controls and Column Descriptions
The following tables describe the controls and columns available for Orders.
Controls for Orders
Column descriptions
Order Status
Order Status provides information about the current state of Walmart Marketplace orders managed from Adobe Commerce or Magento Open Source. Order status updates occur when Channel Manager receives updated order information from either the Walmart Marketplace or the Commerce order system. Orders can have the following statuses:
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Shipped—Orders that have been shipped from the Commerce store. When the order ships, Channel Manager sends an update to Walmart Marketplace to update the shipping status on Walmart and provide the order tracking number for the shipment. After an order has been shipped, order items can be partially or fully refunded if Walmart issues a Return Merchandise Authorization form. See Returns and Refunds.
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Partially Shipped—Orders that have some items marked as shipped, and others waiting to be shipped. When items in the order ship, Channel Manager sends an update to Walmart Marketplace to update the shipping status to Partially Shipped on Walmart and provide the order tracking number for the shipment.
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Canceled—Orders that have been canceled from the Commerce store.
After the order cancellation completes, the Commerce stock quantity updates to reflect returned items. Then, Channel Manager syncs the update to the Walmart Marketplace.
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Return requested—If Walmart Marketplace requests a return for order items that have been shipped, a
Return requestedlink displays in the Status details column. Selecting the link opens the Returns dashboard to view the return and manage the refund process. -
Error—Orders that have errors. Errors can occur when an order update operation fails. For example, errors occur if Channel Manager cannot receive a new order from Walmart. They can also occur if Channel Manager cannot send an order shipment or cancellation update to the Walmart Marketplace. If an operation fails, the Orders page shows an Error status for the order. For details, see [Fix order errors](process-orders.md#fix-shipping-and-cancellation- errors).
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Status details–Provides more information about order errors that occur due to issues like missing information or invalid values, incorrect shipment details, or a failed order cancellation. The description helps determine whether error occurred on the Commerce instance or on the Walmart Marketplace.
Review Orders
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From the Admin, select Marketing > Channel Manager to open the Channel Manager Marketplace Stores page.
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Open the store view by selecting the eye icon in a store entry row.
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To view order information, select Orders.
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Get information about the order and determine next steps by checking the Status column.
Review Order Detail
After an order is received from the marketplace and imported into your sales channel store, use the Commerce Order ID to view the order detail in Adobe Commerce.
From Orders, select the Commerce Order Number to open the Commerce order detail.
In the Commerce storefront, orders imported from Walmart Marketplace have the following additional information included in the order data:
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Payment Information & Shipping Method–Orders imported from Walmart include following values for payment and shipping fields:
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Offline Channel Payment—Indicates that order payment is processed offline by Walmart Marketplace.
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External Order Number—Displays the Walmart Marketplace order number.
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Channel Shipping - Value–Indicates that shipping charges are handled through Walmart Marketplace.
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Cancellation Reason–This field displays only if an order imported from Walmart Marketplace is canceled. Cancellation reasons include:
- Price or other listing errors.
- The item is out of stock.
- Unavailable carrier or shipping information.
- Additional information is required by our Credit or Fraud Avoidance department.
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Items Ordered—This section lists the order items on all Commerce orders. The Qty column provides the status history for order items. For example if an order has been invoiced, shipped, and refunded, you can see the status transitions.
View item invoice and refund details by selecting the Invoice and Credit Memo options from the navigation menu. You can also access the Credit Memo directly from the Returns dashboard in your sales channel store.