DocumentationCommerceCommerce Intelligence User Guide

Expected Lifetime Value Analysis

Last update: Mon Jul 24 2023 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Beginner
  • Intermediate
  • Admin
  • User

Forecasting the lifetime value of customers as they place more orders is one of the most important aspects of any business of any size.

Below are the steps to create analyses to understand your current customers’ lifetime value and forecast how lifetime value increases with more orders.

expected lifetime value

Building a Metric

The first step is to construct a new metric with the following steps:

  • Navigate to Manage Data > Metrics

    • View the existing Avg lifetime revenue.
    note note
    NOTE
    The table this metric is constructed on (probably customer_entity or sales_order depending on your store’s ability to accept guest checkout.).

    • Click Create New Metric and select the table from above.

    • This metric performs a Median on the Customer's lifetime revenue column, ordered by created_at.

      • Filters:
        • Add the Customers we count (Saved Filter Set) (or Registered accounts we count)

    • Give the metric a name, such as Median lifetime revenue.

Creating your Dashboard

Once the metric has been created, you can create a dashboard by doing this:

  • Navigate to Dashboards > Dashboard Options > Create New Dashboard.

  • Give the dashboard a name such as Expected LTV.

  • This is where you create and add all the reports.

Building Reports

NOTE
On Time Period:, the time period for each report is listed as All-time. Feel free to alter this to suit your analysis needs. Adobe recommends all reports on this dashboard cover the same time period, such as All time, Year-to-date, or Last 365 days.

  • Average LTV (all)

    • Metric: Avg lifetime revenue
    • Time period: All time
    • Interval: None
    • Chart Type: Number (scalar)

  • Average LTV (customers / non-guest checkout)

    • Metric: Avg lifetime revenue

      • Add filters:

        • [A] Customer's group code Not Equal To Not Logged In
        • [B] Customer's lifetime number of orders Greater Than0

    • Time period: All time

    • Interval: None

    • Chart Type: Number (scalar)

  • Average and Median LTV

    • Metric 1: Avg lifetime revenue
    • Metric 2: Median lifetime revenue
    • Time period: All time
    • Interval: By Month
    • Chart Type: Line
    • Uncheck Multiple Y-Axes

  • LTV by lifetime number of orders

    • Metric 1: Avg lifetime revenue
    • Metric 2: New customers
    • Time period: All time
    • Interval: None
    • Group by: Customer's lifetime number of orders
    • Chart Type: Line
    note note
    NOTE
    Do not add all of the values for Customer's lifetime number of orders. Instead, look at a point where the number of New Customers reaches a small number and manually add each Customer’s lifetime number of order value to that point. For instance, if there are 200 customers at one order, 75 at two, 15 at three, and 3 at four, add 1, 2, and 3.

  • Add the existing Avg customer lifetime revenue by cohort report.

After building the reports, refer to the image at the top of this topic for how you can organize the reports on your dashboard.

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