DocumentationAdmin Systems Guide

Data Feed Sync Status monitoring

Last update: August 4, 2026

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The Data Feed Sync Status page lets Commerce administrators monitor export health for product and category data feeds in the Admin area.

Audience and availability audience

The Data Feed Sync Status page is available at no additional cost to Commerce merchants with an active license for one of the following services:

The Data Feed Sync Status page is available automatically in supported Commerce service configurations. On Adobe Commerce on Cloud Infrastructure and on-premises deployments, if the page is missing after an eligible service or connector is enabled, follow the manual installation instructions below. Do not use the Composer installation procedure for product-managed SaaS experiences.

Access the sync status page access-data-feed-sync-status-page

From the Admin area, navigate to System > Data Transfer > Data Feed Sync Status.

Data Feed Sync Status page summarizing data feed export activity {width="600" modal="regular"}

NOTE
This page reports export status only. A success status means data was exported successfully—it does not confirm that data is available in connected services. See Confirm data in connected services for details.

Available export feeds

The list of available export feeds you can manage from the Data Sync Status page depend on which Commerce services are connected.

  • For Adobe Commerce on Cloud, On Premises, and Commerce as a Cloud Service with configured Commerce Services: See Supported Feeds in the SaaS Data Export Guide.

  • For Adobe Commerce on Cloud or On-Premises deployments configured with theAdobe Commerce Optimizer Connector: See Supported feeds in the Adobe Commerce Optimizer Connector Guide.

Data Feed Sync Status summary data-feed-sync-status-summary

The summary grid lists each feed and its export counts.

Field
Description
Feed Name
Feed indexer for an entity or part of an entity (product, product price).
Source Records
Number of Commerce records that require synchronization. Can exceed the Admin grid count because feed items are scoped (for example, Store View code).
Successfully Sent Records
Number of feed items successfully submitted from Commerce to the configured service endpoint. This does not confirm downstream ingestion or catalog availability. If sync errors occurred, this number may be smaller than the number of source records.
Failed Records
Number of records that failed to be sent to connected Commerce services.
Action
Select Details to view the sync activity for a feed.

Data Feed Sync Status details data-feed-sync-status-details

From the summary page, select a feed name or select Details to view export status for each feed item:

Data Feed Sync Status details page with feed item status reporting {width="600" modal="regular"}

Field
Description
Feed Item ID
Autogenerated identifier used for system purposes
Entity ID
The unique identifier of the source entity (product ID, category ID, and so on)
Feed Identifiers
Unique identifiers for the feed item. For example, SKU and Store View code for the products feed. Values vary by feed.
Export Status
The synchronization status of the feed item, with color-coded indicators
Last Sync Date
Date and time of the most recent export attempt or submission from Commerce. This timestamp does not confirm downstream availability.
Is Entity Deleted?
Indicates whether the entity has been deleted in Adobe Commerce. Deleted items are displayed only if sync failed.
Request ID
Unique ID for the sync request. Provide it to Support when troubleshooting entity updates.
Error
Detailed error information for synchronization failures

You can manage the view using the following controls:

  • Mass Action to schedule resync for selected feed items
  • Filters and Columns
  • Default View to create and save a filtered view, and switch between views

Feed health indicators feed-health-indicators

Indicator
Description
Indexer status
  • Ready: The indexer is up to date. No reindex required.
  • Reindex required: Source data changed. Run a reindex to capture recent changes.
  • Processing: Indexing is in progress.
Changelog backlog
  • All synced: No pending changes to process.
  • Items in backlog: Number of pending changes waiting to be processed. A backlog of more than 1,000 items may indicate performance issues.
Indexer mode
  • Schedule mode (recommended): The indexer runs on schedule, which reduces the risk of data loss.
  • Update on Save (real time): Shown as a warning on the page. Real-time mode is not expected and increases the risk of data loss under load.
TIP
To learn more about index processing, see the Index Management topic.

Export status types export-status-types

Status
Description
Action required
Submitted to service
The feed item was successfully submitted from Commerce for downstream processing.
None
Failed, will retry
Failed to send, but the system will attempt to resend.
Monitor for resolution
Failed, requires attention
Failed due to application or data error.
Investigate and resolve the issue in the Error column
Awaiting submission
Changes detected in the changelog but not yet processed.
Normal processing state

Monitor data feed status

When you update product- and category-related entities in the Commerce database, the data transfers to Commerce services according to your feed configuration. You can monitor export activity and its current status from the Data Feed Sync Status summary page.

IMPORTANT
The time it takes to complete data synchronization varies based on your catalog size, the volume of updated data, and external service performance.

When the successfully sent count matches the source count for a feed, and no items remain awaiting submission or failed, Commerce has completed export for that feed. Use the appropriate dashboard to confirm downstream availability.

NOTE
Adobe also provides command-line interface tools and system logs that developers and system integrators can use to manage and track sync operations. For details, see the SaaS Data Export Guide.

Manage failed exports manage-failed-exports

To review failed exports and schedule a resync:

  1. From the summary page, find the feed with failed records.
  2. Select Details.
  3. Review error messages in the Error column.
  4. Select the records to resync using the checkboxes.
  5. From the Mass Action menu, select Schedule Resync, select Submit, and confirm the operation.
  6. Monitor status changes on the details page.

The system automatically retries certain failures.

When to resync manually resync-feed-items

Manually resync in these cases:

  • Authentication or permission errors (401 or 403 status codes) persist
  • You fixed data format issues that caused payload errors
  • External service configuration or endpoints changed
  • Customizations affecting data export were deployed

Confirm data in connected services confirm-data-in-connected-services

To verify end-to-end synchronization after exports complete, use one of the following methods. For the limits of export status on this page, see the note above.

  • Adobe Commerce as a Cloud Service with Commerce services: Check the applicable Data Management Dashboard to confirm downstream availability.
  • Adobe Commerce on Cloud or On-Premises with Adobe Commerce Optimizer Connector: Check Commerce Admin export status first, then check the Data Sync page in Commerce Optimizer Studio
  • Adobe Commerce Optimizer (stand-alone): Data is not exported from the Commerce backend. Use the Data Sync page in Commerce Optimizer Studio to confirm data availability.
TIP
To learn more about the data synchronization process, see Synchronize data with SaaS data export in the SaaS Data Export Guide.

Best practices best-practices

  • Review the summary page daily for feeds with high failure rates.
  • Examine details weekly for critical feeds, such as products and prices.
  • Track export success trends monthly to identify recurring issues.

Troubleshoot common issues troubleshoot-common-issues

Issue
Symptoms
What to do
High failure rates
Many records show Failed, require attention status
  • Check external service status and configuration
  • Review error messages for patterns in the Error column
  • After you resolve the underlying issue, see Manage and resync failed exports
  • Contact external service support if needed
Slow export performance
High changelog backlog or slow status updates
  • Check feed health indicators for indexer and backlog status
  • Rerun indexing if Reindex required is shown
  • Monitor external service response times
  • Schedule exports during off-peak hours when possible
  • Review system resources and performance
Authentication failures
401 or 403 status codes in the Error column
  • Verify API credentials and tokens
  • Check external service account permissions
  • Renew expired tokens or contact your service provider
  • After credentials are restored, resync affected records
Missing Data Feed Sync Status page
Data Feed Sync Status is not listed under System > Data Transfer after you enable a connected service

Adobe Commerce on Cloud Infrastructure or on-premises: confirm that an eligible service or the Adobe Commerce Optimizer Connector is enabled; if the page is still missing, follow the manual installation instructions.
ACCS or Adobe Commerce Optimizer: do not install the module manually; use the product-managed synchronization experience or contact the appropriate service support team.

Install the extension install-the-extension

Manual installation is required for Adobe Commerce on Cloud or on-premises deployments only if the Data Feed Sync Status page is missing from the Admin area after you enable an eligible service. See Audience and availability.

Prerequisites

Installation steps

Add the magento/module-data-exporter-status module using Composer:

composer require magento/module-data-exporter-status

For detailed installation steps, see the following guides:

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