DocumentationCommerceStores and Purchase Experience

Shipping settings

Last update: Thu Jan 15 2026 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Beginner
  • Intermediate
  • Admin
  • User

The shipping configuration establishes the point of origin for all shipments, your shipping policy, and the handling of shipments to multiple addresses.

Point of origin

The point of origin is used to calculate the charge for shipments made from your store or warehouse, and also determines the tax rate for products sold. When calculating EU taxes, make sure that the Default Tax Destination Calculation for each store view corresponds to the Shipping Settings point of origin.

Origin {width="600" modal="regular"}

  1. On the Admin sidebar, go to Stores > Settings > Configuration.

  2. In the left panel, expand Sales and choose Shipping Settings.

  3. Expand Expansion selector the Origin section and complete the following:

    • Country
    • Region / State
    • ZIP / Postal Code
    • City
    • Street Address (and line 2, if needed)

  4. Click Save Config.

Shipping policy

A shipping policy should explain your company’s business rules and guidelines for shipments. For example, if you have price rules that trigger free shipping, you can explain the terms in your shipping policy.

Shipping Policy During Checkout {width="700" modal="regular"}

To display your shipping policy during checkout, complete the Shipping Policy Parameters in the configuration. The text appears when customers click See our shipping policy during checkout.

  1. On the Admin sidebar, go to Stores > Settings > Configuration.

  2. In the left panel, expand Sales and choose Shipping Settings.

  3. Expand Expansion selector the Shipping Policy Parameters section.

  4. Set Apply Custom Shipping Policy to Yes.

  5. Either paste or enter your Shipping Policy into the text box.

    note note
    NOTE
    If you use a word processor to compose the text, make sure to save the document as a .txt file to remove any control characters from the text. Then, copy and paste the text into the Shipping Policy text box.

    Shipping Policy Parameters {width="600" modal="regular"}

  6. Click Save Config.

Multiple addresses

The multiple address shipping options enable customers to ship an order to multiple addresses during checkout, and determine the maximum number of addresses to which an order can be shipped.

  1. On the Admin sidebar, go to Stores > Settings > Configuration.

  2. In the left panel, expand Sales and choose Multishipping Settings.

  3. Expand Expansion selector the Options section.

    Multiaddress Shipping Options {width="600" modal="regular"}

  4. Set Allow Shipping to Multiple Addresses to Yes.

  5. Enter the Maximum Qty Allowed for Shipping to Multiple Addresses.

  6. Click Save Config.

NOTE
Adobe Commerce B2B (Adobe Commerce B2B) For orders with multiple shipping addresses, the Payment on Account payment method, even if enabled, are not available during the checkout.

Email shipment tracking URLs

[SaaS only]{class="badge positive" title="Applies to Adobe Commerce as a Cloud Service projects only (Adobe-managed SaaS infrastructure)."}

[Sandbox]{class="badge yellow" title="The items listed are currently only available in Sandbox environments. Adobe makes new releases available in Sandbox environments first to provide time for you to test upcoming changes before the release is available on Production environments."}

By default, shipment tracking numbers sent in shopper emails are plain text. You can convert these tracking numbers into clickable links by enabling the custom tracking URL feature. This feature allows you to define a template for tracking URLs for various shipping carriers. Each template includes the full URL to the tracking website and a placeholder for the tracking number. Commerce replaces the placeholder with the actual tracking number in the email.

The following shipping carriers are supported:

  • United States Postal Service (USPS)
  • United Parcel Service (UPS)
  • Federal Express (FedEx)
  • DHL Express (DHL)

To enable or edit custom tracking URLs:

  1. On the Admin sidebar, go to Stores > Settings > Configuration.

  2. In the left panel, expand Sales and choose Shipping Settings.

  3. Expand Expansion selector the Shipment Tracking URLs section.

  4. Set Enable Custom Tracking URLs to Yes.

  5. Default URL templates are provided for each supported carrier. If you need to change any of these values, enter a new URL template in the corresponding field. Use {{tracking_number}} as a placeholder for the actual tracking number. If, for example, UPS changes their URL to https://www.ups.com/newtracker?tracknumber, the new tracking URL template might look like this:

    code language-text 
    https://www.ups.com/newtracker?tracknumber={{tracking_number}}

  6. Click Save Config.

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