Access a shared account
The following instructions are written from the perspective of a shared user who receives an invitation to a shared account.
-
When you receive an invitation to a shared account, follow the instructions in the email to log in to your own Commerce account.
The left navigation panel of your account has a new Shared with me tab. The Switch Accounts control in the upper-right corner has options for
My Account
and the name of the shared account.NOTE
If you do not see the Switch Accounts control, contact the primary account holder and confirm that they have entered your correct account information. -
To gain access to the shared account, set Switch Accounts to the name of the shared account.
The shared account displays a welcome message and contact information. The left navigation panel includes only the items that you have permission to use.
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To connect the shared account to the Help Center, click Support in the left navigation panel of the shared account.
You can use the Adobe Commerce Help Center from the shared account to search for articles and troubleshooting information, find patches for known issues, and create support tickets.
NOTE
After receiving shared access, the user must log in to their Commerce account, navigate to Shared Access, and click the Support tab. This action is required the first time only to ensure that the Adobe Commerce Support Knowledge Base is configured properly through theSSO
call. -
To return to your own account, click Back in your browser controls and set Switch Accounts to
My Account
.
Revoke shared access
-
Sign in to your Commerce account.
-
In the left navigation panel, click Shared Access.
-
Find the account to be revoked under Managing Users & Permissions and click Delete.
NOTE
If Delete is not displayed, check whether the Share Name begins withCloud Shared Access from MAG XYZ
. You cannot delete accounts with that naming pattern.If so, ask the account owner to modify the Shared Access account to clear the account permissions. After that update, the user cannot access any account resources.In addition, make sure that the users are removed from the project so that they no longer receive email notifications: Former team members receive Adobe Commerce cloud notification emails -
When prompted to confirm, click Delete User.
Adobe Commerce at Summit
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- Elevate and Empower Teams with Agentic AI for Exceptional Experiences (attend online)
- How AI Is Transforming the Commerce Landscape (attend online)
- B2B Reimagined: Transforming Go-to-Market Strategies for Profitable Growth (attend online)
- Put the Customer at the Center and Build Relationships That Last a Lifetime (attend online)
- Optimize Your Commerce Experiences with Catalog Modeling
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