Apply a credit balance to an order as a store administrator
As a store administrator, you can do various things on behalf of a customer, including submitting orders. When you create an order, you can apply a Store Credit balance that is due to the customer. The available balance is displayed in the Payment & Shipping Information section. Select the Use Store Credit checkbox to apply the balance, or a portion of the balance if the order total is less.
Apply store credit during checkout
If there is a credit balance for the site, the customer can apply store credit to the order balance before placing the order on the storefront.
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The customer views the amount of available store credit.
During the Review & Payments step, the available amount appears under Store Credit.
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To apply the amount to the order, clicks Use Store Credit.
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The order total is recalculated and the amount of store credit that is applied appears in the Order Summary. -
When ready, clicks Place Order.