Versions, upgrades, and security upgrades
Adobe Campaign v8 is offered exclusively as a Managed Cloud Services solution. Adobe manages and performs every server-side upgrade for you — there is no on-premises or hybrid deployment of v8, and no server upgrade to schedule or perform yourself.
Adobe Campaign is regularly updated. This regular frequency of updates aims at getting the latest and greatest in your hands, keeping your environment secure, and improving your experience with our product.
As a Managed Cloud Services user:
- Your Campaign server instance is upgraded by Adobe with every new version, automatically and without requiring any action on your part.
- Your Adobe representative contacts you ahead of an upgrade that affects your environment.
- Your client console is the one component you are responsible for keeping current. It must be upgraded to the same version as your Campaign server. Learn how to upgrade your client console in this page.
In addition, as a customer, ensure that you are using the latest supported versions of the systems listed in the Compatibility matrix.
Campaign versions and upgrades versions
Adobe Campaign periodically releases product versions which improve the performance, security, logic, and usability of your Campaign infrastructure.
These upgrades can be:
- Major upgrades, from a major version to another, for example from v7 to v8. These upgrades bring new capabilities, improvements, compatibility and security updates, and fixes.
- Minor upgrades, from a minor version to another, for example from v8.5 to v8.6. These upgrades bring improvements, compatibility and security updates, and fixes.
- Patch upgrades, from a patch version to another, for example from v8.5.1 to v8.5.2. These upgrades bring security updates and fixes.
Detailed information about each new version is available in the Release notes. Security-related fixes are called out within each release’s notes. For more information about security notifications, see Staying informed.
To ensure a stable configuration, Adobe recommends that you install the exact same version on all your Campaign servers. In addition, except mentioned otherwise in the Release notes, the client console must be on the exact same version as the server instance. Learn how to upgrade your client console in this page.
Keep your client console up to date ac-upgrades
As a Campaign Managed Services customer, when a new Campaign version is available, your server infrastructure is upgraded by Adobe without any further action on your part.
Because the server upgrade happens automatically, your client console is the one place where a gap can appear if it isn’t updated at the same time. If your console version doesn’t match your server version:
- You may lose the ability to connect to your Campaign instance until the console is updated.
- Your console stops benefiting from the fixes and security updates shipped in the version your server has already moved to — even though the server itself is current.
To avoid this, upgrade your client console as soon as you’re notified of a new version. Learn how to upgrade your client console.
Note that, as a customer, you must also ensure that you are using the latest supported versions of the systems listed in the Compatibility matrix.
Check your Campaign version version
To check your Campaign version, access the Help > About… menu from the client console.
You access the following information:
- The version number of your client console and application server. In the sample above, the version is 8.1.5 for both the client console and the Application server.
- The SHA number, between parenthesis.
- A link to contact Adobe Customer Care.
- Links to Adobe Privacy Policy, Terms of Use and Cookies Policy.
Product release announcements upgrades-0
New versions and their changes are listed in the Release Notes.
For product release updates, subscribe to Adobe Priority Product Updates or visit Campaign Community.
For security notifications and guidance on preparing your organization for security updates, see Staying informed.
Benefits of upgrading upgrades-1
Upgrading ensures that your account is secure from vulnerabilities and is using up-to-date performance technology.
Typically, upgrading to the latest version brings:
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Improved security
Security needs constant focus and proactive maintenance. Security risks are omnipresent and cannot be ignored — every upgrade for Campaign improves security. A combination of technologies work together to power Adobe Campaign, and all of them must be kept up to date. Adobe applies these updates to your server automatically; upgrading your client console in step ensures the same protection extends to it.
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Improved support
Most critical issues are resolved with upgrades and can be avoided altogether. Regular upgrades help reduce the challenges you face and increase efficiency. Customer Care volume is reduced, allowing for speedier resolutions and more attention to issues that aren’t related to upgrades.
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Improved maintenance and stability
Over time, the Adobe Campaign team identifies ways to improve the stability and performance of the product, as well as fix known issues. Upgrading brings your instance up to date with these improvements and eliminates common challenges seen by organizations experiencing rapid growth and/or complexity within their Campaign instances. Improvements across the technology stack powering Campaign are felt across both marketing and IT teams in your organization.
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Stay connected
Your client console can only communicate reliably with a server running the same version. Keeping your console current — every time your server is upgraded — is what keeps this connection, and the security and fixes that come with it, intact.
Upgrade process and timeline upgrades-2
As a v8 customer, Adobe manages your server upgrade end-to-end:
- When a new version is available, or your account is identified as needing to move to one, your Adobe representative notifies you.
- Adobe upgrades your server infrastructure — no action is required from you for this step.
- On your side, the only action needed is upgrading your client console to match, and confirming the systems in your Compatibility matrix are still supported. See Keep your client console up to date.
A team of dedicated Customer Care Representatives, Product Managers, Engineers, TechOps Specialists, and Product Consultants is here to assist and ensure the experience is smooth.
Protecting Adobe Campaign Customers Faster: How Adobe Keeps Pace with Security campaign-security
Finding more, faster finding-more-faster
As we shared in Protecting customers faster: How Adobe is responding to AI-accelerated vulnerability discovery, Adobe security teams use AI-assisted tools to identify and address vulnerabilities more quickly. We apply this approach across our products, including Adobe Campaign.
This section explains how we assess and prioritize security issues, how we deploy fixes, and what that means for you.
How we assess and prioritize security issues assess-security-issues
Not every security issue carries the same risk. Adobe qualifies each issue by severity, and that severity sets the priority level.
A zero-day vulnerability is a previously unknown flaw that attackers could exploit before a fix is available, so it may require urgent action outside our regular release schedule. We address most other vulnerabilities through Adobe Security Bulletins, typically published on the second and fourth Tuesdays of each month.
Our response targets follow this severity assessment. For the most severe issues, we close the exposure window first and share the supporting detail as soon as we can afterward. This is why some fixes reach you with little or no advance notice. The timing is driven by the severity of the vulnerability. Every update, including urgent ones, goes through quality validation before it ships.
How we deploy fixes deploy-security-fixes
We validate security updates before release and choose a deployment approach based on the scope of the change. Our goal is to minimize disruption.
Depending on the scope of the update, we use one of two deployment approaches:
- Security stack maintenance: Targeted updates that do not change your build number or introduce intended changes to product functionality. Customers with standard configurations typically do not need to take action.
- Security-driven build upgrades: Updates that change your build number and follow Adobe’s standard notification, release-note, and rollout processes.
For standard, out-of-the-box configurations, your integrations and running campaigns keep operating as before.
We design security updates to maintain compatibility with standard Adobe Campaign configurations and minimize disruption to customer operations. If your environment includes custom integrations, scripts, or other modifications, follow your organization’s validation process after a build upgrade. If you experience unexpected behavior, contact Adobe Customer Support.
Staying informed security-staying-informed
You do not need to take immediate action, but these steps can help your organization stay informed and respond efficiently:
- Keep your account and technical contacts current in Adobe Admin Console so notifications reach the right people.
- Subscribe to Adobe Security notifications for new bulletins and advisories.
- Review your organization’s change-management process so you can evaluate and respond to security updates promptly.
Our commitment security-commitment
Adobe is committed to helping protect your Adobe Campaign environment and responding quickly when security issues arise. We will continue to strengthen our security processes while working to minimize disruption to your operations.