Manage external accounts external-accounts
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External accounts are currently available only for Bounce mails (POP3), Routing and the Execution instance. Additional account types will be added in the future.
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Non-supported external accounts created in Adobe Campaign console are visible in the Web User Interface but cannot be edited nor accessed.
Adobe Campaign comes with a set of pre-configured external accounts for easy integration with various systems. If you need to connect to additional platforms or customize the connections to fit your workflow, you can now easily create new external accounts using Web User Interface to meet your specific needs and ensure seamless data transfers.
Create an external account create-ext-account
To create a new external account, follow the steps below. Detailed settings depend on the type of external account. Learn more
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From the left-pane menu, select External accounts under Administration.
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Click Create external account.
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Enter your Label and select the external account Type.
note note NOTE The settings for Campaign-specific types are detailed in this section. 
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Click Create.
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From the Additional options drop-down, you can change the Internal name or Folder path if needed.
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Enable the Exported automatically in packages option if you want your data managed by this external account to automatically be exported.
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In the Details section, configure the access to the account by specifying credentials depending on the chosen external account type. Learn more
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Click Test connection to check that your configuration is correct.
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From the More… menu, you can duplicate or delete your external account.
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Once configuration is done, click Save.
Campaign-specific external accounts campaign-specific
Depending on the external account type you selected, follow the steps below to configure the account settings.
Bounce mails (POP3) bounce
The Bounce mails external account specifies the external POP3 account used to connect to the email service. All servers configured for POP3 access can receive return mail.
To configure the Bounce mails (POP3) external account, fill in the following fields:
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Server - URL of the POP3 server
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Port - POP3 connection port number (default port is 110)
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Account - Name of the user
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Password - User account password
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Encryption - Type of chosen encryption between:
- By default (POP3 if port 110, POP3S if port 995)
- POP3 that switches to SSL after the sending of a STARTTLS
- POP3 non-secure (port 110 by default)
- POP3 secure above SSL (port 995 by default)
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Function - Inbound email, when the external account is configured to receive incoming emails, or SOAP router, to handle SOAP requests.
Routing routing
To configure a specific external account that will be used in your external deliveries, follow the steps below.
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Create an external account. Learn more
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Select the Routing type.
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Select the desired channel and click Create.
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In the external account Details section, External is selected by default as the Delivery mode.
note note NOTE Currently External is the only available mode. -
To handle the process after your delivery execution, you can externalize this to a post-processing workflow. To do so, you must create a workflow with an External signal activity and select it from the Post-processing field.
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In the Activity field, you can edit the name of the post-processing workflow activity that will be displayed in the logs.
Execution instance instance-exec
If you have a segmented architecture, you must identify the execution instances associated with the control instance and establish connections between them. Transactional message templates are deployed on the execution instance.
To configure the Execution instance external account:
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URL
URL of the server on which the execution instance is installed.
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Account
Name of the account, it must match the Message Center Agent as defined in the operator folder.
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Password
Password of the account as defined in the operator folder.
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Method
Choose between Web service or Federated Data Access (FDA).
In case of FDA method, select your FDA account. Note that Campaign connection to external systems is restricted to advanced users and only available from the client console. Learn more -
Create archiving workflow
For each execution instance registered in the Message Center, regardless of whether you have one or multiple instances, you need to create a separate archiving workflow for each external account associated with the execution instance.