Get started with mobile app channel about-mobile-app-channel
With Adobe Campaign, create push notification deliveries to send personalized messages to your mobile app users.
The following information is specific to Campaign Classic.
As a hybrid/hosted customer, contact Adobe Customer Care team to access push notification channel in Campaign.
As an on-premise customer, you need to install a built-in package.
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| CAUTION |
| Learn more about Campaign built-in packages, best practices and recommendations in this page. |
Installation steps are:
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Access the package import assistant from Tools > Advanced > Import package in the Adobe Campaign client console.
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Select Install a standard package.
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In the list that appears, check Mobile App Channel.
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Click Next, then Start to start the package installation.
Once the packages are installed, the progress bar shows 100% and you can see the following message in the installation logs: Installation of packages successful.
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Close the installation window.
Once this step is done, you can configure your Android and iOS apps. Refer to the Campaign v8 documentation.
If your mobile device is connected to Wi-Fi and you are not receiving notifications, check that the FCM/APNs ports are not being blocked by your firewall.
Android: The mobile device connects to the FCM servers on ports 5228 to 5230. You therefore must configure your firewall so that it authorizes connection with FCM. The ports to open are: 5228 (the most frequently used), 5229 and 5230.
iOS:
HTTP/2 connector: you must allow communication to and from the following servers:
- api.push.apple.com: port 443
- api.development.push.apple.com: port 443
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| NOTE |
| For more information on the two connectors, refer to the Campaign v8 documentation. |