Get started with mobile app channel about-mobile-app-channel

With Adobe Campaign, create push notification deliveries to send personalized messages to your mobile app users.

Push notifications let you engage users on iOS and Android in real time. Whether sending updates, announcements, or promotions, you can control content, timing, and targeting. Learn how to set up and use the push channel, managing subscriptions, integrating with APNs and FCM, and personalizing messages in Adobe Campaign v8 documentation.

As part of the Campaign v8 promotion initiative, the Campaign Classic documentation has been reorganized. Common features are now only available in the Campaign v8 documentation set.

Push channel documentation

To learn more about push notification channel, refer to the Campaign v8 documentation.

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Push delivery creation

Learn the key steps related to push delivery creation in the Campaign v8 documentation:

Push parameters

Refer to these pages to learn about push parameters in the Campaign v8 documentation:

The following information is specific to Campaign Classic.

Package installation

Learn how to install the mobile app package in video

As a hybrid/hosted customer, contact Adobe Customer Care team to access push notification channel in Campaign.

As an on-premise customer, you need to install a built-in package.

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CAUTION
Learn more about Campaign built-in packages, best practices and recommendations in this page.

Installation steps are:

  1. Access the package import assistant from Tools > Advanced > Import package in the Adobe Campaign client console.

  2. Select Install a standard package.

  3. In the list that appears, check Mobile App Channel.

  4. Click Next, then Start to start the package installation.

    Once the packages are installed, the progress bar shows 100% and you can see the following message in the installation logs: Installation of packages successful.

  5. Close the installation window.

Once this step is done, you can configure your Android and iOS apps. Refer to the Campaign v8 documentation.

Troubleshooting

If your mobile device is connected to Wi-Fi and you are not receiving notifications, check that the FCM/APNs ports are not being blocked by your firewall.

Android: The mobile device connects to the FCM servers on ports 5228 to 5230. You therefore must configure your firewall so that it authorizes connection with FCM. The ports to open are: 5228 (the most frequently used), 5229 and 5230.

iOS:

HTTP/2 connector: you must allow communication to and from the following servers:

  • api.push.apple.com: port 443
  • api.development.push.apple.com: port 443
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NOTE
For more information on the two connectors, refer to the Campaign v8 documentation.
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