Lost password
- Topics:
- Monitoring
- Access Management
You can change or recover a lost password.
There are two possible scenarios:
- Password lost by an Adobe Campaign operator
- Internal password lost (on-premise customers only)
Password lost by a Campaign operator
If an Adobe Campaign operator loses their password, you can change it.
To reset a Campaign password, follow the steps below:
-
Connect via an operator with administrator rights.
-
Right-click an operator.
-
Select Actions > Reset password.
-
Set the operator’s new password. We recommend that the operator changes their password when they first reconnect.
Internal password lost
If the internal password is lost, you must reinitialize it.
To do this, apply the following procedure:
-
Edit the /usr/local/neolane/nl6/conf/serverConf.xml file.
-
Go to the internalPassword line.
<!-- XTK authentication mode internalPassword : Password of internal account --> <xtk internalPassword="myPassword"/>
-
Delete the string in quotes, in this case:
myPassword
. You get the following line:<!-- XTK authentication mode internalPassword : Password of internal account --> <xtk internalPassword=""/>
-
Save changes and close the file.
-
Stop the
nlserver
process. -
Configure the new password. To do this, enter the following commands:
nlserver config -internalpassword HH:MM:SS > Application server for Adobe Campaign Classic (7.X YY.R build XXX@SHA1) of DD/MM/YYYY Enter current password. Password: (empty) Enter the new password. Password: Confirmation
-
Start the
nlserver
process. -
You can now use your new password to connect in Internal mode.