[On-premise/hybrid only]{class="badge yellow" title="Applies to on-premise and hybrid deployments only"}

Lost password lost-password

You can change or recover a lost password.
There are two possible scenarios:

Password lost by a Campaign operator password-lost-by-campaign-operator

If an Adobe Campaign operator loses their password, you can change it.
To do this, follow the steps below:

  1. Connect via an operator with administrator rights.

  2. Right-click an operator.

  3. Select Actions > Reset password.

  4. Set the operator’s new password. We recommend that the operator changes their password when they first reconnect.

Internal password lost internal-password-lost

NOTE
This section only applies to on-premise customers only.

If the internal password is lost, you must reinitialize it.
To do this, apply the following procedure:

  1. Edit the /usr/local/neolane/nl6/conf/serverConf.xml file.

  2. Go to the internalPassword line.

    code language-none
    <!-- XTK authentication mode internalPassword : Password of internal account -->
    <xtk internalPassword="myPassword"/>
    
  3. Delete the string in quotes, in this case: myPassword

    You thus obtain the following line:

    code language-none
    !-- XTK authentication mode internalPassword : Password of internal account -->
    <xtk internalPassword=""/
    
  4. Save changes and close the file.

  5. Configure the new password. To do this, enter the following commands:

    code language-none
    nlserver config -internalpassword
    HH:MM:SS > Application server for Adobe Campaign Classic (7.X YY.R build XXX@SHA1) of DD/MM/YYYY
    Enter current password.
    Password: (empty)
    Enter the new password.
    Password:
    Confirmation
    
  6. You can now use your new password to connect in Internal mode.

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