Voice conversation
Adobe Brand Concierge supports a hands-free, voice-to-voice conversation mode that lets customers speak with the concierge instead of typing. This video describes enabling voice mode, how automatic speech detection removes the need to press any buttons, and how voice fits into the concierge’s full multimodal experience alongside text and visual responses.
Who is this video for?
- Marketers and content owners enabling voice for their concierge
- Anyone evaluating the customer-facing voice experience
- Teams supporting mobile visitors who prefer hands-free interaction
Video content
- How to turn on Voice Mode from concierge management, including the first-time privacy notice
- How automatic speech detection starts and stops listening without requiring button presses
- How multi-turn conversations support natural interruptions while the concierge is speaking
- How the concierge remains a full multimodal experience, still returning images, text, and links during a voice conversation
- How to turn voice off if it’s no longer wanted
For documentation, see Brand Concierge help.
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