FAQ’s faq

Use this page as a starting point when you are unsure where to begin or need a quick answer during an active investigation.

Why can’t I access Observability Insights? cannot-access-observability-insights

Start with Access and account management. If your provisioning is incomplete or outdated, contact your Customer Success Engineer (CSE) to request access or an update.

Why do I see “Loading Permissions” when I try to log in? loading-permissions-error

This typically indicates an issue with your user provisioning. Contact your Customer Success Engineer (CSE), who can work with the relevant teams to resolve the access issue.

How do I determine whether an issue is application or infrastructure related? application-or-infrastructure

Start with Application Performance Monitoring to review request rates, error rates, and latency on Author or Publish. If application signals are elevated, use Hosts to check whether host-level resource pressure—CPU, memory, disk, or network—explains or compounds what you are seeing.

What data does Observability Insights actually collect? what-data-is-collected

See Coverage, environments, and data retention for monitoring scope, application representation, retention periods, and operational implications.