Getting the Integration

In order to provision this integration, you will need to follow the steps below.

Please follow the flowchart and flowchart details below to request and configure the integration.

Request Access

Flowchart Details (maps to steps above):

  • Step 1 - It is assumed that you already have, or are in the process of procuring, a license for Veeva Vault PromoMats and for Adobe Experience Manager.
  • Step 2 - A new sales order (SO) that outlines a maintenance agreement with Adobe Consulting will need to be signed in order to take advantage of the integration.
  • Step 3 - Install, activate, and configure the integration package.

Support

The follow describes how to contact and log an issue with the support team.

Requesting Integration or Adobe Experience Manager Support

Support tickets can be logged with Adobe Customer Care. Your Adobe Experience Cloud administrator will need to log on to Adobe Admin Console, click on the support tab, and create a case. For any issues with integration, make sure to include the following information:

  • Process Title: AEM - Veeva Vault Integration
  • Process Owner: Data Engineering
  • Description: Description of the issue
  • Point of Contact: The email address(es) for relavant AEM point of contacts for your organization.
  • AEM Instance URL: Place the Adobe Experience Manager instance url here.
  • Veeva Instance URL: Place the Veeva Vault PromoMats instance url here.