You can configure a project to allow users to add issues to the project via email. You can allow for issues to be emailed into a project only if the project is designated as a Request Queue. For more information about creating a Request Queue project, see Create a Request Queue.
You must have the following access to perform the steps in this article:
|Adobe Workfront plan*||
|Adobe Workfront license*||
Request or higher
|Access level configurations*||
Edit access to Issues
If you still don’t have access, ask your Workfront administrator if they set additional restrictions in your access level. For information on how a Workfront administrator can change your access level, see Create or modify custom access levels.
*To find out what plan, license type, or access you have, contact your Workfront administrator.
The following prerequisites are required to configure a project to allow users to add issues to the project via email.
These conditions must be met, before enabling this feature:
Keep the following in mind when enabling email queue settings:
Workfront allows one unique email per request queue across all clusters. If you choose to disable your request queue, you’ll retain the email address you created as long as it is still in the Intake Email Address box. If you choose to discontinue use of the intake email, you must delete it from the Intake Email Field so it can be available for future use.
If the request queue has multiple queue topics or topic groups, Workfront will randomly select the queue topic that the emailed requests will go to, making eamiled requests hard to manage.
We recommend that the project that you set up to receive requests through emails should not have more than one queue topic. If the submitted requests are intended for different resources or projects you should route or move them manually, after they have been submitted.
Go to the project that you want to enable to receive issues via email.
Click Queue Details in the left panel. You might need to click Show More first.
In the Queue Type area, select Publish as Help Request Queue.
Scroll down to the Email Queue Settings area, then select Enable Request intake via email.
Enter the beginning of the email address in the Intake Email Address box.
You must create a unique email address. We recommend using your company name as part of your intake email address.
This email address cannot be recovered from the recycle bin if the project containing the request queue is deleted.
Because this email address must be unique, it may not be available in the future if deleted.
(Optional) Select the Forward all issues that fail to submit via email, then enter a forwarding email address in the box below.
This email address receives information about emails that failed to submit to the project.
Click Save. Now, when users with an active Workfront account send an email to this email address, an issue is created in the Workfront project.
Users must have access to create issues in the project in order to submit via email. You can grant this access in the Sharing dialog box under Advanced Settings.
External Users cannot email issues to a request queue because they do not have access to create issues.
When a Workfront user sends an email to Workfront, the following things happen: