Automatically update issue statuses from Awaiting Feedback to In Progress
When the Primary Contact of an issue makes an update to the issue by either updating a field (including a custom field) or adding a comment, the issue status updates to In Progress automatically.
In order for this automatic status change to occur, the following is required:
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The issue must be entered through a request queue.
For information about creating request queues, see the Create and manage Request Queues section. For information about creating requests, see Create and submit Adobe Workfront requests.
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The Queue Details in the request queue must have these settings:
- When someone makes a request, automatically grant is set to Contribute Access
- Change Status is selected under Advanced Settings
For more information about Queue Details, see Create a Request Queue.
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The issue must be in Awaiting Feedback status.
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There must be an Awaiting Feedback (AWF) status available for issues at the system level.
For more information about system-level statuses, see Create or edit a status.