When providing update comments on a Adobe Workfront object, all users on the project can see the information submitted. However, there may be times when users who are not on the project would benefit from viewing this information. Rather than include those users on the project, you can tag them on the update to share it with them. Tagged users receive an event notification.
An event notification must be enabled in order for a user to receive it. Administrators can enable notifications for the whole system or for a top-level group. A user can also enable and disable individual event notifications in their own user profile. For more information, see the following:
When an issue is converted to a project or task, the updates are copied to the new project or task, but the tagged users are not. To continue the conversation, you must tag the participants again.
For information about adding updates to Workfront objects, see Update work.
You must have the following access to perform the steps in this article:
|Adobe Workfront plan*||
|Adobe Workfront license*||
Request or higher for issues and documents; Review or higher for all other objects
|Access level configurations*||
Requestor or higher for issues and documents; Reviewer or higher for all other objects
Note: If you still don't have access, ask your Workfront administrator if they set additional restrictions in your access level. For information on how a Workfront administrator can modify your access level, see Create or modify custom access levels.
View access to the object
For information on requesting additional access, see Request access to objects .
*To find out what plan, license type, or access you have, contact your Workfront administrator.
Begin updating a work item, as described in Update work.
In the Notify field, begin typing the name of the user or team you want to include, then click the name when it appears in the drop-down list.
Type the @ symbol in the Start a new update area, begin typing the name of the user or team you want to include on the update, then click the name when it appears in the drop-down list.
To identify the correct user when there are users with similar or identical names, notice the avatar, the user’s Primary Role, or their email address. Users must be associated with at least one job role to view it as you tag them in an update.
(Optional) To make the update private, enable Private to my company in the lower-right corner of the update box. This makes the update visible just to users in your company.
(Optional) To add multiple users and teams, repeat step 2.
All users and team members listed in the Notify field receive an in-app notification for the update and might receive an email, depending on the configuration of their email notification settings. Users who tag themselves in a comment or reply receive a notification for that comment or reply and can see their name in the Notify field for the remainder of the thread, but they do not receive another notification unless they tag themselves again. For more information, see Activate or deactivate your own event notifications and Configure event notifications for everyone in the system.
Users included in the update are automatically granted View permission to the object and can view and respond to updates made to the object.
You can see who has been tagged in each reply at the top of the update thread. These users, along with any users subscribed to the object, receive a notification whenever an update or reply is made on the object.
For information about the additional functionality that is available when updating a work item, see Update work.