Reset a user’s password with Enhanced Authentication

When Enhanced Authentication (eAuth) is enabled for your Workfront Environment, a Workfront administrator can’t reset login credentials for another user. This differs from Workfront environments without eAuth or those environments for which Single Sign On (SSO) is enabled.

Access requirements

You must have the following access to perform the steps in this article:

Adobe Workfront plan*

Any

Adobe Workfront license*

Plan

Access level configurations*

System administrator

*To find out what plan, license type, or access you have, contact your Workfront administrator.

Reset a user’s password in an eAuth enabled environment

  1. Click the Main Menu icon in the upper-right corner of Workfront, then click Users .

  2. Select the User that requires a password reset.

  3. Click the More button that appears after you’ve chosen the desired User and select the Send Forgot Password Email option from the drop-down menu.

After selecting the Send Forgot Password Email option, an email is sent to the selected user that contains instructions for them to change their own password.

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