External user license type missing from access levels

Problem

I can no longer see External User license type under Access Levels in Setup.

Access requirements

You must have the following access to perform the steps in this article:

Adobe Workfront plan Any
Adobe Workfront license Plan
Access level configurations

You must be a Workfront administrator. For more information, see Grant a user full administrative access.

NOTE: If you still don't have access, ask your Workfront administrator if they set additional restrictions in your access level. For information on how a Workfront administrator can modify your access level, see Create or modify custom access levels.

Solution

  1. Go to Setup > System > Preferences.

  2. In the Security section, ensure the option Collaborate with people without Workfront accounts by using their email address is enabled.

    If this option is not enabled, the external user does not appear in Access Level Setup.

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