Error Message: SAML 2.0 Error: User Identifier Not Found

If you establish a successful test connection and you are still experiencing issues, you might have incorrect attribute mappings or issues with the federation IDs. Contact customer support with questions.

Cause:

Claims on the ADFS server are incorrect

Access requirements

You must have the following access to perform the steps in this article:

Adobe Workfront plan

Any

Adobe Workfront license

Plan

Access level configurations

You must be a Workfront administrator. For more information, see Grant a user full administrative access.

NOTE: If you still don't have access, ask your Workfront administrator if they set additional restrictions in your access level. For information on how a Workfront administrator can modify your access level, see Create or modify custom access levels.

Solution

On the ADFS server, make sure there is a claim for name ID:

In Windows, click Start > Administration > ADFS 2.0 Management.
The ADFS 2.0 Management dialog box is displayed.
Select Trust Relationship > Relying Party Trusts in the left-hand pane.
Right-click on the relying party trust related to Adobe Workfront, and select Edit Claim Rules.
Verify the claim has an Outgoing Claim Type of Name ID.