Unable to register as an External User

Last update: 2024-01-25

Issue

External learners are unable to register to a profile.

Error

Email id is already registered. Please use a different email.

Error message of an already registered email

Description

There are scenarios where a user is unable to register to an External Profile. The user receives the above error while signing up.

Cause

This issue occurs under one of the below scenarios:

  • The user is already registered to another external profile.
  • The user is already an internal learner.
  • The user is in a deleted state.

Resolution:

Scenario 1: The user is already registered to another External Profile.

  1. Log in as an Administrator.

  2. Under Manage, click Users > External.

  3. Open the Profile which the user is already a part of by clicking the Seats Used

    Open profile of user

  4. Select the User, click Actions > Change Profile.

    Change profile of user

    This opens a window to select a new profile as below.

    Select user profile

  5. Once selected, click Change.

Scenario 2: The user is present as an Internal Learner.

  1. Log in as an Administrator.

  2. Under Manage, click Users > Internal.

  3. Click to open a Learner profile and click the Edit icon.

    Open an internal learber profile

  4. Change the email address of the Learner or add _old to the existing email address. This will free up the email address.

    For example, If the email address of the Learner is abc@adobe.com, change it to abc_old@adobe.com

  5. Click Save to retain the changes made.

Scenario 3: The user is in a deleted state.

  1. Log in as an Administrator.

  2. Under Manage, click Users > User Cleanup.

  3. Select the Learner and click the Edit icon.

    Edit user email address

  4. Change the email address of the Learner or add _old to the existing email address. This will free up the email address.

    For example, If the email address of the Learner is abc@adobe.com, change it to abc_old@adobe.com.

On this page