L1 feedback auto popup does not appear

Last update: 2023-12-15

Issue

The L1 feedback auto-popup does not appear for a learner after completing the course.

Cause

Sometimes it can happen that a Learner may not receive the L1 feedback after completing a particular course or may receive a message as shown below:

Unable to receive L1 feedback

This can happen due to the following reasons:

  1. Feedback is not set to appear after course completion.
  2. Reminders are turned off.
  3. A reminder is scheduled to appear after a certain amount of time.

Resolution

  1. Ensure that the option “Show questionnaire immediately after Course completion” is enabled in Course > Instances > L1 Feedback.
  2. As Admin, navigate to Settings > Feedback. Check when is the reminder scheduled. In case it is scheduled for After course completion, change the option to On course completion.
  3. Enable the following email templates: Email Templates > Reminders & Updates > Request Learner’s Feedback for Course. In case the option disabled, enable it, and then test.
  4. If the above steps do not work, delete the reminder present in Admin > Settings > Feedback. Create one for ‘On Course Completion’ and set the recurrence according to the requirement.

On this page