The Zendesk source is in beta. See the sources overview for more information on using beta-labelled sources.
Adobe Experience Platform allows data to be ingested from external sources while providing you with the ability to structure, label, and enhance incoming data using Platform services. You can ingest data from a variety of sources such as Adobe applications, cloud-based storage, databases, and many others.
Experience Platform provides support for ingesting data from a third-party customer success application. Support for customer success providers include Zendesk.
A list of IP addresses must be added to an allow list prior to working with source connectors. Failing to add your region-specific IP addresses to your allow list may lead to errors or non-performance when using sources. See the IP address allow list page for more information.
Zendesk uses bearer tokens as an authentication mechanism to communicate with the Zendesk API.
This section outlines prerequisite steps to complete in order to authenticate your Zendesk account.
The documentation below provides information on how to connect Zendesk to Platform using APIs or the user interface: