Integrate AEM Forms with ServiceNow

Create and display incident in ServiceNow using Form Data Model in AEM Forms.

Prerequisites

Sample Assets

The sample assets provided with this article include the following

  • Cloud service configuration
  • Swagger files to create an incident and fetch all incidents
  • Form Data Model based on the swagger files
  • Adaptive Form to create and list ServiceNow incidents

Deploy the assets on your server

Access ServiceNow instance credentials

  • Click on your user profile
    click on user profile

  • Click on Manage instance Password

  • The instance details will be shown as below
    instance details

Test the integration

  • Open the Adaptive Form
  • Enter some values in the description and comments field and click Create Incident button
  • The incident Id of the newly create incident should get populated in the text field and the table below should list all the incidents.

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