Troubleshoot issues in parallel publishing to Brand Portal troubleshoot-issues-in-parallel-publishing-to-brand-portal

Brand Portal is configured with Experience Manager Assets to have approved brand assets seamlessly ingested (or published) from Experience Manager Assets author instance. Once configured, Experience Manager Author uses a replication agent to replicate one or more selected assets to Brand Portal cloud service for approved usage by Brand Portal users. Multiple replication agents are used Experience Manager 6.2 SP1-CFP5, Experience Manager CFP 6.3.0.2, and onwards to allow high-speed parallel publishing.

On configuring a cloud service for Brand Portal under /etc/cloudservice, all necessary users and token are auto-generated and saved in the repository. Cloud service configuration is created, service users required for replication and replication agents to replicate content are also created. It creates four replication agents. So when you publish numerous assets from Experience Manager to Brand Portal, the assets are queued and distributed among the replication agents through Round Robin.

However, publishing can fail intermittently due to- large sling jobs, increased Network and Disk I/O on Experience Manager Author instance, or slowed performance of Experience Manager Author instance. Adobe recommends testing the connection with one or more replication agents before you begin publishing.

Troubleshoot failures in first-time publishing: validating your publish configuration troubleshoot-failures-in-first-time-publishing-validating-your-publish-configuration

To validate your publish configurations:

Tail logs while creating Cloud Service

Check tail logs. Check whether the replication agent is created or not. If the replication agent creation fails, edit the Cloud service by making minor changes in the Cloud service. Validate and check again whether the replication agent is created or not. If not, re-edit the service.

If on repeatedly editing the cloud service it is not configured properly, report a Daycare ticket.

Test connection with replication agents

View log, if errors are found in the replication log:

Clean-up existing Brand Portal publish configurations clean-up-existing-config

Publishing often fails with a “401 unauthorized” error because the user (for example, mac-<tenantid>-replication) lacks the latest private key, and no other error is reported in the replication agent logs. You might want to avoid troubleshooting and create a configuration instead. For the new configuration to work properly, clean up the following from Experience Manager author setup:

Now, the system is all cleaned up. Now, you can attempt to create a cloud service config and still use the existing JWT application. There is no need to create an application, rather update the public key from the newly created cloud config.

Developer connection JWT application tenant visibility issue developer-connection-jwt-application-tenant-visibility-issue

If on https://legacy-oauth.cloud.adobe.io/, all the orgs (tenants) for which the current users hold system administrator are listed. If you do not find the org name here or you cannot create an application for a required tenant here, please check if you have sufficient (system administrator) rights.

There is one known issue on this user interface that for any tenant, only the top ten applications are visible. When you create the application, stay on that page and bookmark the URL. Do not go to the listing page of the application and find the application that you created. You can hit this bookmarked URL directly and update or delete the application whenever needed.

The JWT application might not be listed appropriately. It is, therefore, advised that you note or bookmark the URL while creating a JWT application.

Running Configuration stops working running-configuration-stops-working

If a replication agent (which was publishing to Brand Portal just fine) stops processing publish jobs, check replication logs. Experience Manager has auto-retry built-in, so if a particular asset publish fails, it is retried automatically. If there is some intermittent issue like network error, it might succeed during a retry.

If there are continuous publish failures and the queue is blocked, check the test connection. Try to solve the errors that are being reported.

Based on the errors, you are advised to log a support ticket, so that the Brand Portal engineering team can help you resolve the issues.

Brand Portal IMS configuration token expired token-expired

If your Brand Portal environment stops abruptly, there is a possibility that the IMS configurations are not working properly. The system shows an unhealthy IMS configuration and reflects an error message (similar to the following) that your access token is expired.

com.adobe.granite.auth.oauth.AccessTokenProvider failed to get access token from authorization server status: 400 response: Unknown macro: {"error"}

To resolve this issue, Adobe recommends that you manually save and close the IMS configuration and check health status again. If the configurations do not work, delete the existing configurations and create a new one.

Configure replication agents to avoid connection timeout error connection-timeout

Usually the publishing job fails with a timeout error if there are multiple pending requests in the replication queue. To resolve this issue, ensure that the replication agents are configured to avoid timeout.

To configure the replication agents: