Adobe Experience Manager: DNS configuration issue for www record

Description

Environment

  • Adobe Experience Manager (AEM)

Issue/Symptoms

When trying to configure DNS, for example, like described in https://experienceleague.adobe.com/docs/experience-manager-cloud-service/content/implementing/using-cloud-manager/custom-domain-names/configure-dns-settings.html?lang=en, you get the errors the www record. 

The www record required an IP and the customer tried with the following combinations without success:

- www  - A - 600 - cdn.adobeaemcloud.com

- www - CNAME - 600 - cdn.adobeaemcloud.com

- www - A - 600 - example.com

- www - A - 600 - 151.101.195.10



When using the dig command for the domain there are missing entries for the www record 1.



dig example.com


ANSWER SECTION:
example.com. 0 IN      A       151.101.131.10
example.com. 0 IN      A       151.101.3.10
example.com. 0 IN      A       151.101.67.10
example.com. 0 IN      A       151.101.195.10



dig www.example.com

ANSWER SECTION:
www.example.com. 0 IN  A       151.101.195.10

Resolution

Add a second domain in Cloud Manager for your website while making sure you include the SSL certificate uploaded in the Cloud Manager UI.

Related reading

https://experienceleague.adobe.com/docs/experience-manager-cloud-service/content/implementing/using-cloud-manager/custom-domain-names/add-custom-domain-name.html?lang=en

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