Data Warehouse connection to AWS S3 SFTP server failed

Description

Environment

  • Customer Journey Analytics
  • Analytics

Issue/Symptoms
While implementing Data Warehouse connection to AWS S3 SFTP server by referring “Send Data Warehouse requests to SFTP servers” document, it fails to connect due to problem of reading public key.

AWS S3 - Amazon Simple Storage Service

SFTP - Secure File Transfer Protocol

Resolution

Customer needs to consult their System Administrator or Vendor (e.g. AWS) for their SFTP server to determine the correct action to install the public key.

Cause:
Any implementation of SFTP outside of OpenSSH (Secure Shell) may have a completely different mechanism for installing public keys for authorized logins.

That means customer needs to consult their System Administrator or Vendor for Step3 of “Send Data Warehouse requests to SFTP servers”.

Step3: In the root directory, navigate to the folder named .ssh (if one does not exist, create one) and place the authorized_keys file there.

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