Support

Last update: 2023-06-30
  • Created for:
  • Intermediate
    Admin
    User

Technical support offerings are designed to meet the needs of any size company. The following table describes Adobe Dynamic Media Classic Customer Care offerings:

Support Subscription
Case limit Unlimited.
Check the Adobe System Status Adobe Dynamic Media Classic System Status.
Can’t find an answer? To get help from Support, open a ticket.
Community Forum Experience Manager community forum.
SLA (Service Level Agreements) Support Services / Terms and Conditions.
Supported users Up to ten users per organization can be designated as Supported Users, who can open cases with Customer Care.
Free live web training and instruction videos Included.
Telephone support

When reporting issues to Technical Support, include this information:

  • Adobe Dynamic Media Classic company name.
  • Your name, phone number, and e-mail address.
  • Adobe Dynamic Media Classic application, platform, and version.
  • Issue description and the steps necessary to reproduce the problem.
  • Error message, if any.
  • Browser type and version, if applicable.

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