Experience Cloud Central Interface Components Guide

Last update: 2023-11-01
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Experience Cloud is Adobe’s integrated family of digital marketing applications, products, and services. From its intuitive interface, you can quickly access your cloud applications, product features, and services.

Experience Cloud

From Experience Cloud’s header, you can:

  • Access your applications and services
  • From the Help menu, search for product documentation, tutorials, and community posts. View results in Experience League.
  • Globally search business objects using a global search (Experience Platform users only) in the Search field.
  • Manage your account preferences (alerts, notifications, and subscriptions)

Sign in to Experience Cloud

Sign in and verify that you are in the right organization.

  1. Navigate to Adobe Experience Cloud.

  2. Type your Adobe email address, then select Continue.

    Administrators, see Experience Cloud user authentication for important updates to identity types (Business ID).

  3. Select an account.

  4. Type your password.

  5. Verify that you are in the right organization.

    Verify that you are in the right organization

    Verify your organization

    To verify that you have logged in to your correct organization, click on your profile avatar to see organization name. If you have access to more than one organization, you can also view and switch to another organization right in the header bar.

    If your organization uses Federated IDs, Experience Cloud allows you to sign in with your organization’s single sign-on without being required to enter your email address and password. Add #/sso:@domain to the Experience Cloud URL (https://experience.adobe.com) to accomplish this task.

    For example, for an organization with Federated IDs and the domain adobecustomer.com, set your URL link to https://experience.adobe.com/#/sso:@adobecustomer.com. You can also go directly to a specific application by bookmarking this URL, appended with the application path. (For example, for Adobe Analytics, https://experience.adobe.com/#/sso:@adobecustomer.com/analytics.)

After signing in to Experience Cloud, you can quickly access all your applications, services, and organizations from the unified header.

To access Experience Cloud applications and services provisioned for you within your organization, go the application selector menu.

Access Experience Cloud applications

Browser support in Experience Cloud

For the best performance, Experience Cloud is optimized for the most popular browsers, including the latest version, plus the two previous versions.

  • Chrome
  • Edge
  • Firefox
  • Opera
  • Safari

If your browser is not listed, it may still be supported, but it is recommended that you use one of the listed browsers.

NOTE

Not all applications running on Experience Cloud domain support all browsers. If you’re unsure, check the documentation of a specific application.

Language support in Experience Cloud

Experience Cloud supports preferred languages for each user, as set in your Adobe user account preferences. Supported languages currently are:

  • Chinese
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Spanish
  • Taiwanese

While all application team are committed to global language support, not all applications are offered in all languages noted above. If your primary language is not supported in an Experience Cloud application, you can also set a secondary language to default to when applicable. This can be done in Experience Cloud user preferences.

Get help and support

Access learning and help using the Help icon (asset) in the header, including help content (documentation, tutorials, and courses) on Experience League, as well as additional resources for individual applications. You can also submit open-ended feedback and create prioritized support tickets.

Get help and support

The Help menu also gives you access to:

  • Support: Create a support ticket or contact Support using Twitter.
  • Feedback: Share feedback about your Experience Cloud experience. Your feedback is used to improve Adobe’s products and services.
  • Status: Navigate to https://status.adobe.com/experience_cloud and check product operational status and Manage Subscriptions.
  • Developer Connection: Navigation to adobe.io and find developer documentation.

User profile and account preferences

Experience Cloud preferences include notifications, subscriptions, and alerts. In the account preferences menu, you can:

  • Specify a dark theme (not all applications support this theme)
  • Search for Organizations
  • Sign out
  • Configure account preferences, notifications, and subscriptions

To manage preferences, select Preferences from your account menu preferences.

User profile and account preferences

On Experience Cloud preferences, you can configure the following features:

Feature Description
Default organization Select the organization that you want to see when you launch Experience Cloud.
Product data collection Select which technologies Adobe can use to collect data on how you use your Adobe products.
Personalized learning recommendations and promotions Select where you would like to receive personalized help for your Adobe product(s). This help is available via email, in-product, and the Experience League Communities. Learn more.
Subscriptions Select the products and categories to which you would like to subscribe. Notifications in the Notifications pop-over and in your email.
Priority Select the categories that you want to be considered high priority. These categories are marked with a High tag and can be configured for delivery like alerts.
Alerts Select the notifications for which you would like to see alerts displayed in your browser. Alerts appear in the top-right corner of your window for a few seconds.
Emails Specify the frequency at which you would like to receive notification emails. (Not sent, instant, daily, or weekly.)

Notifications and Announcements

Select Notifications to be alerted about relevant and actionable updates, including product releases, maintenance notices, shared items, and approval requests.

Notifications and Announcements

Experience Cloud domains

Experience Cloud uses the following hosts to deliver the application, improve performance and product experience. Adobe recommends adding these domains to your firewall’s allowed list for an optimal experience. Additional domains may also be in use for specific Experience Cloud applications, such as Adobe Analytics. Check documentation for those applications for more information.

Technology Domains
Adobe Experience Cloud domains adobe.com, adobe.net, adobe.io
Adobe Identity Management Service (IMS) adobelogin.com
Experience Cloud fonts typekit.net
Adobe Data Collection (for product guidance and help) adobedtm.com
Gainsight (for product guidance and help) esp.aptrinsic.com

Get help on administration and cross-application services

This guide provides access to help on Experience Cloud user and product administration in the Admin Console, enabling applications for platform services. You can also access help on the Audience Library, Customer Attributes, Experience Cloud Assets, and more:

Guides

Related Experience Cloud guides include:

Tutorials

Take advantage of self-help tutorials and quick how-tos in Experience League:

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