Adobe Commerce 2.4.1 Vertex Address validation message post address update
This article describes a known Adobe Commerce 2.4.1 issue where Vertex address validation is not working during Payment step when a shipping address is used that is different to the billing address. The issue is scheduled to be fixed in Adobe Commerce 2.4.2.
Affected products and versions
Adobe Commerce on-premises 2.4.1 with Vertex integration enabled
Adobe Commerce on cloud infrastructure 2.4.1 with Vertex integration enabled
Click on the Update button. It will show the message/suggestion like the following: The address is not valid. This will follow with an address suggestion like: Postcode : XXXXX- XXXX Street : XXX City street XXX
Click on the Update button (do not click on the Update address button of Vertex address suggestion).
Click on the Edit button of the updated billing address.
Select the address from address dropdown.
Click on the Update button.
Expected result:
The old validation message/suggestion message is removed.
Actual result:
The validation message/suggestion “We did not find a valid address Postcode : XXXXX-XXXX Street : XXX City street XXX” message is NOT removed. The same issue occurs if you enter an invalid address in the form.
Click on the Update button. It will show the message/suggestion like the following: The address is not valid. This will follow with an address suggestion like: Postcode : XXXXX-XXXX Street : XXX City street XXX.
Click on the Update button (do not click on the Update address button of vertex address suggestion).
Check the My billing and shipping address are the same drop-down.
Expected result:
The old validation message/suggestion message is removed.
Actual result:
The validation message/suggestion “We did not find a valid address Postcode : XXXXX-XXXX Street XXX City street XXX” message is NOT removed. The same issue occurs if you enter an invalid address in the form.