Adobe Commerce 2.3.6: endless spinner displayed on address save

This article describes a known Adobe Commerce 2.3.6 issue, where the waiting spinner is displayed indefinitely when saving an address in My account on the storefront.

Affected products and versions

• Adobe Commerce 2.3.6 with Vertex integration enabled (Firefox browser only)

Issue

When saving an address in My account section on the storefront, sometimes the waiting spinner is displayed indefinitely due to an error in Vertex core JS.

Workaround

Workaround: use an alternative browser to Firefox.

The issue was fixed in Adobe Commerce 2.3.1.

Related reading

• Different addresses not allowed when unselecting ‘My billing and shipping address are the same’ using VertexAddress Cleansing in our support knowledge base.
• Adobe Commerce 2.4.1 Vertex Address validation message post address update in our support knowledge base.