Error enabling Image Optimization in Adobe Commerce

Last update: 2023-07-27
  • Created for:
  • Developer

This article provides a solution for the issue when Fastly Image Optimization (IO) is disabled by default with a notification to contact Fastly to enable image optimization. (The Fastly Cloud Image Optimizer is a real-time image manipulation and optimization service that speeds up image delivery by serving bandwidth-efficient images.)

Affected products and versions

  • Adobe Commerce on cloud infrastructure 2.2.x, 2.3.x


On the Fastly Configuration page, next to the Fastly IO Snippet, you see the Current state: _disabled _with the following message underneath: Please contact your sales rep or send an email to to request image optimization activation for your Fastly service.


The site may not be live yet. There are processes in place to pre-load the site when it goes live in the Fastly database.


Create a Support ticket and request image optimization.

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