Cannot access New Relic on Adobe Commerce Cloud project

This article provides a solution for when you cannot access New Relic despite being added to an Adobe Commerce cloud project.

Affected products and versions

• Adobe Commerce on cloud infrastructure all supported versions

Issue

Despite being added to a cloud project you cannot access the New Relic account for that project.

Cause

Being added to a cloud project does not automatically grant you New Relic access.

Solution

Contact the New Relic account owner and request that they add you to their account in New Relic.

Related reading

Manage New Relic account in our developer documentation.