This article provides the solution for the issue with cached images not being displayed after upgrading from Adobe Commerce on cloud infrastructure 2.2.X to 2.3.X.
After Adobe Commerce is upgraded from 2.2.X to 2.3.X, the cached product images are not available, and a 404 page is displayed instead.
The issue is caused by the incorrect Nginx configuration set in .magento.app.yaml
: index.php
(or none) is used for the "/media"
location instead of passthru: /get.php
.
Check your .magento.app.yaml
configuration file, at the "/media"
location. The correct configuration looks like following:
"/media":
root: "pub/media"
allow: true
scripts: false
expires: 1y
passthru: "/get.php"
If passthru
is not set to "/get.php"
and expires
is not set, take the following steps.
Correct the configuration file.
Enable Fastly image optimization in the Commerce Admin (Fastly must be configured prior), as described in https://devdocs.magento.com/guides/v2.3/cloud/cdn/fastly-image-optimization.html.
If the configuration is correct, but you are still experiencing the issue, continue the investigation or contact Adobe Commerce Support.