This article provides a fix for a failed installation due to the Setup Wizard not creating the install.log
during the installation.
Running Adobe Commerce processes at the same time might result in problems creating the installation log. (For example, two different installations in separate tab pages.)
Installation-fails-cannot-create-install.log
Review your setting for open_basedir
in php.ini
. The Setup Wizard uses the sys_get_temp_dir ( void ) PHP call to get the value of the temporary directory. If open_basedir is set to refuse connections to a directory specified by sys_get_temp_dir
, the installation fails.
Review your setting for open_basedir
in php.ini
. The Setup Wizard uses the sys_get_temp_dir ( void ) PHP call to get the value of the temporary directory. If open_basedir is set to refuse connections to a directory specified by sys_get_temp_dir
, the installation fails.
To resolve the issue, change the value of open_basedir
and restart the webserver.
If you’re not sure how to change this value, use the following steps:
https://<your web server IP or hostname>/<path to docroot>/phpinfo.php
php.ini
. php.ini
is typically specified as Loaded Configuration File in the displayed results.php.ini
in a text editor.open_basedir
and change it.php.ini
.