a. YES – Log in by ssh on the integration branch (e.g., primary). Kill and unlock cron jobs. This will kill cron jobs and reset the status. Run php vendor/bin/ece-tools cron:kill and then php vendor/bin/ece-tools cron:unlock. If you were in the process of merging one environment into another, check both environments for running crons.
b. NO – Proceed to Step 16.
Unable to upload application to the remote cluster error?
a. YES – Elasticsearch failed upgrade steps. Refer to Elasticsearch software compatibility. If the Elasticsearch upgrade still doesn’t work, submit a support ticket. Note: On Adobe Commerce on cloud infrastructure, please be aware that service upgrades cannot be pushed to the production environment without 48 business hours’ notice to our infrastructure team. This is required as we need to ensure that we have an infrastructure support engineer available to update your configuration within the desired timeframe with minimal downtime to your production environment. So 48 hours prior to when your changes need to be on production, submit a support ticket detailing your required service upgrade and stating the time when you want the upgrade process to start.
b. NO – Proceed to Step 13.