MDVA-38626: Admin user is unable to place orders using PayPal Payflow Pro

Last update: 2023-07-27
  • Created for:
  • Admin

The MDVA-38626 patch solves the issue where the admin user is unable to place an order on the backend using the PayPal Payflow Pro payment method. This patch is available when the Quality Patches Tool (QPT) 1.1.9 is installed. The patch ID is MDVA-38626. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.5.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.4.2

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) 2.3.3 - 2.4.3-p1

The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.


The admin user is not able to place orders on the backend using the PayPal Payflow Pro payment method.

Steps to reproduce:

  1. Configure PayPal Payflow Pro payment method.
  2. Go to Customers > All Customers and create a customer account.
  3. Click on Create Order.
  4. Add any item to the cart.
  5. Try to place the order using Payflow Pro.

Expected results:

Order is placed.

Actual results:

The user gets 500 Error. Report log contains:

{"0":"No such entity with cartId = 0","1":"#1 Magento\\Quote\\Model\\QuoteRepository->loadQuote() called at [app\/code\/Magento\/Quote\/Model\/QuoteRepository.php:136]\n#2 Magento\\Quote\\Model\\QuoteRepository->get() called at [lib\/internal\/Magento\/Framework\/Interception\/Interceptor.php:58]\n#3 Mag

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

To learn more about Quality Patches Tool, refer to:

For info about other patches available in QPT, refer to Patches available in QPT in our developer documentation.

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