ACSD-54067: Product video doesn’t play on a mobile device

Last update: 2023-11-30
  • Created for:
  • Admin

The ACSD-54067 patch fixes the issue where a product video doesn’t play on a mobile device. This patch is available when the Quality Patches Tool (QPT) 1.1.41 is installed. The patch ID is ACSD-54067. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.7.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.4.6-p1

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) 2.4.0 - 2.4.6-p3

The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.


A product video doesn’t play on a mobile device.

Steps to reproduce:

  1. Install Adobe Commerce.
  2. Run the command:
    bin/magento setup:perf:generate-fixtures setup/performance-toolkit/profiles/ce/small.xml.
  3. Go to Admin product list page and filter by SKU product_dynamic_120.
  4. Open the product page and go to Images and Videos > add a video > fill out the URL: and save.
  5. Go to the storefront and open the product page for product_dynamic_120.
  6. Set the browser to mobile device with a width of 320px and refresh.
  7. In the gallery slider, select the video and click to play it.

Expected results:

The product video plays.

Actual results:

The product video doesn’t play.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

To learn more about Quality Patches Tool, refer to:

For info about other patches available in QPT, refer to Quality Patches Tool: Search for patches in the Quality Patches Tool guide.

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