MDVA-25631: Unable to save and refresh customer segments

The MDVA-25631 patch solves the issue where users are not able to save and refresh customer segments that contain a large number of customers. This patch is available when the Quality Patches Tool (QPT) 1.1.4 is installed. The patch ID is MDVA-25631. Please note that the issue was fixed in Adobe Commerce 2.4.2.

Affected products and versions

The patch is created for Adobe Commerce version:

• Adobe Commerce (all deployment methods) 2.3.3

Compatible with Adobe Commerce versions:

• Adobe Commerce (all deployment methods) 2.3.3 - 2.3.5-p2

Issue

Users are not able to save and refresh customer segments that contain a large number of customers.

Prerequisites:

Generate a large number of customers (more than 3 million).

Steps to reproduce:

1. Create a customer segment and try to save it.

Expected results:

The customer segment is saved without any error.

Actual results:

You get 500 error because the allowed memory size is being exhausted.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

• Adobe Commerce or Magento Open Source on-premises: Software Update Guide > Apply Patches in our developer documentation.
• Adobe Commerce on cloud infrastructure: Upgrades and Patches > Apply Patches in our developer documentation.

Related reading

To learn more about Quality Patches Tool, refer to:

• Quality Patches Tool released: a new tool to self-serve quality patches in our support knowledge base.
• Check if patch is available for your Adobe Commerce issue using Quality Patches Tool in our support knowledge base.

For info about other patches available in QPT, refer to the Patches available in QPT section.