MDVA-25631: Unable to save and refresh customer segments

The MDVA-25631 patch solves the issue where users are not able to save and refresh customer segments that contain a large number of customers. This patch is available when the Quality Patches Tool (QPT) 1.1.4 is installed. The patch ID is MDVA-25631. Please note that the issue was fixed in Adobe Commerce 2.4.2.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.3.3

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) 2.3.3 - 2.3.5-p2
NOTE

The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the QPT landing page. Use the patch ID as a search keyword to locate the patch.

Issue

Users are not able to save and refresh customer segments that contain a large number of customers.

Prerequisites:

Generate a large number of customers (more than 3 million).

Steps to reproduce:

  1. Create a customer segment and try to save it.

Expected results:

The customer segment is saved without any error.

Actual results:

You get 500 error because the allowed memory size is being exhausted.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

To learn more about Quality Patches Tool, refer to:

For info about other patches available in QPT, refer to the Patches available in QPT section.

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