Adobe Commerce Support Knowledge Base

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The information in this Knowledge Base is designed as complementary to Adobe Commerce Developer Documentation, and Adobe Commerce Merchant Guide, and other Adobe Commerce publications. It covers troubleshooting and best practices, hosts announcements, answers FAQs, and highlights specific scenarios that have not been mentioned (for any reason) in the official documentation.

What’s in the Knowledge Base?

CATEGORY DESCRIPTION
Support Tools Improve your e-commerce store experience with the different support tools provided by Adobe Commerce. We provide personalized best practices, diagnostic and monitoring tools, and the most relevant information about your site.
Announcements Get important updates from the Adobe Commerce teams.
Troubleshooting Get self-service solutions and patches from the Adobe Commerce Support team.
Help Center User Guide Learn how to manage your support tickets, grant shared access, and browse the Knowledge Base effectively.
How-To Get clear step-by-step instructions from the Adobe Commerce Support team.
FAQ Find frequently asked questions about Adobe Commerce policies, strategies, and specifics about Adobe Commerce features.

What’s New

Description Type Date
Adobe Commerce post-deploy is skipped because deploy was failed error: This article explains how to investigate a deployment error: Post-deploy is skipped because deploy was failed which occurs during deployment to different environments, for example upgrading. New article Nov 17, 2022
Adobe Commerce status column missing exported products CSV file: This article provides a solution for the issue when you cannot locate the status column (i.e., indicating whether the product is enabled or disabled) in the CSV file containing exported products. New article Nov 17, 2022
Adobe Commerce database numeric value out of range, INT to BIGINT: This article provides solutions for when you are unable to save a product update, like a price change, or deleting, and duplicating a product. New article Nov 17, 2022
cURL error 60: SSL certificate expired: This article shows how to check when the last time a branch was deployed after receiving a cURL error 60: SSL certificate expired in the Master or Integration branches on Adobe Commerce on cloud infrastructure. New article Nov 17, 2022
ACSD-46988: GraphQL currency API request returns null values: The ACSD-46988 patch fixes the issue where the GraphQL currency API request returns null values for a custom currency. This patch is available when the Quality Patches Tool (QPT) 1.1.21 is installed. New article Nov 17, 2022
ACSD-46618: Product list widget shows incorrect cached prices for a logged-in customer: The ACSD-46618 patch solves the issue where the product list widget shows incorrect cached prices for a logged-in customer. This patch is available when the Quality Patches Tool (QPT) 1.1.21 is installed. New article Nov 17, 2022
ACSD-46581: Estimated tax total is not updated after selecting a country in the shopping cart: The ACSD-46581 patch solves the issue where the tax rate does not get updated after switching the country in the shopping cart. It updates only after selecting the shipping method. This patch is available when the Quality Patches Tool (QPT) 1.1.21 is installed. New article Nov 17, 2022
ACSD-46541: An admin user cannot create a credit memo if an order item is deleted: The ACSD-46541 patch fixes the issue where an admin user cannot create a credit memo if an order item is deleted. This patch is available when the Quality Patches Tool (QPT) 1.1.21 is installed. New article Nov 17, 2022
Change current Adobe account email address: This article explains how to change the current email address registered in the Adobe account to a new address currently not registered in the Adobe account or the Magento account. New article Nov 17, 2022
Restore a DB snapshot from Staging or Production: This article shows how to restore a DB snapshot from Staging or Production on Adobe Commerce on cloud infrastructure. New article Nov 17, 2022
ACSD-46869: Configurable products not updating using REST API at checkout: The ACSD-46869 patch fixes the issue where configurable products are not getting updated using REST API at checkout. This patch is available when the Quality Patches Tool (QPT) 1.1.20 is installed. New article Nov 17, 2022
ACSD-45675: Product export uses category names from default store view scope: The ACSD-45675 patch fixes the issue where the product export uses category names from the default store view scope. This patch is available when the Quality Patches Tool (QPT) 1.1.20 is installed. New article Nov 17, 2022
ACSD-44851: Category with subcategories not able to open or expand: The ACSD-44851 patch solves the issue where the user is unable to open or expand a category with subcategories. This patch is available when the Quality Patches Tool (QPT) 1.1.20 is installed. New article Nov 17, 2022
ACSD-46703: Product customization drag and drop does not work: The ACSD-46703 patch fixes the issue where the product customizable options (drag and drop) do not work as expected. This patch is available when the Quality Patches Tool (QPT) 1.1.20 is installed. New article Nov 17, 2022
ACSD-46520: Incorrect order status when refunded using store credits: The ACSD-46520 patch solves the issue where users get an incorrect order status when refunded using store credits. This patch is available when the Quality Patches Tool (QPT) 1.1.20 is installed. New article Nov 17, 2022

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