Adobe Commerce Support Knowledge Base

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The information in this Knowledge Base is designed as complementary to Adobe Commerce Developer Documentation, and Adobe Commerce Merchant Guide, and other Adobe Commerce publications. It covers troubleshooting and best practices, hosts announcements, answers FAQs, and highlights specific scenarios that have not been mentioned (for any reason) in the official documentation.

What’s in the Knowledge Base?

CATEGORY DESCRIPTION
Support Tools Improve your e-commerce store experience with the different support tools provided by Adobe Commerce. We provide personalized best practices, diagnostic and monitoring tools, and the most relevant information about your site.
Announcements Get important updates from the Adobe Commerce teams.
Troubleshooting Get self-service solutions and patches from the Adobe Commerce Support team.
Help Center User Guide Learn how to manage your support tickets, grant shared access, and browse the Knowledge Base effectively.
How-To Get clear step-by-step instructions from the Adobe Commerce Support team.
FAQ Find frequently asked questions about Adobe Commerce policies, strategies, and specifics about Adobe Commerce features.

What’s New

Description Type Date
ACSD-49392: Order status changes to closed after partial refund: The ACSD-49392 patch fixes the issue where the order status changes to closed after a partial refund for a bundled product. This patch is available when the Quality Patches Tool (QPT) 1.1.31 is installed. New article May 25, 2023
ACSD-50817: Optimizes cron job sales_clean_quotes to run faster: The ACSD-50817 patch optimizes the cron job sales_clean_quotes to run faster by adding a composite index on the store_id and updated_at columns in the quote table. This patch is available when the Quality Patches Tool (QPT) 1.1.31 is installed. New article May 25, 2023
ACSD-46683: Shipping price shows Not yet calculated: The ACSD-46683 patch fixes the issue where the shipping price shows Not yet calculated. This patch is available when the Quality Patches Tool (QPT) 1.1.30 is installed. New article May 25, 2023
ACSD-50116: An admin user cannot create a URL rewrite for the sub-categories of level three or lower: The ACSD-50116 patch fixes the issue where an admin user cannot create a URL rewrite for the sub-categories of level three or lower. This patch is available when the Quality Patches Tool (QPT) 1.1.30 is installed. New article May 25, 2023
ACSD-50814: Admin user is not able to create credit memo: The ACSD-50814 patch fixes the issue where an admin user is not able to create a credit memo. This patch is available when the Quality Patches Tool (QPT) 1.1.30 is installed. New article May 25, 2023
BB2B-2598: Adds caching capability to storeConfig, currency, country, countries, and availableStores GraphQl queries: The BB2B-2598 patch adds caching capability to storeConfig, currency, country, countries, and availableStores GraphQl queries. This patch is available when the Quality Patches Tool (QPT) 1.1.30 is installed. New article May 25, 2023
ACSD-49877: Video autoplay does not work on mobile Safari: The ACSD-49877 fixes the issue where the autoplay option on mobile Safari does not work when the video is linked directly to a remote video file. This patch is available when the Quality Patches Tool (QPT) 1.1.30 is installed. New article May 25, 2023
Unable to add user to Adobe Commerce cloud project: This article provides a solution for when you are trying to add a user to a cloud project, but it fails with an error: User XXX does not exist. New article May 25, 2023

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