Adobe Commerce Support Knowledge Base

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The information in this Knowledge Base is designed as complementary to Adobe Commerce Developer Documentation, and Adobe Commerce Merchant Guide, and other Adobe Commerce publications. It covers troubleshooting and best practices, hosts announcements, answers FAQs, and highlights specific scenarios that have not been mentioned (for any reason) in the official documentation.

What’s in the Knowledge Base?

CATEGORY DESCRIPTION
Support Tools Improve your e-commerce store experience with the different support tools provided by Adobe Commerce. We provide personalized best practices, diagnostic and monitoring tools, and the most relevant information about your site.
Announcements Get important updates from the Adobe Commerce teams.
Troubleshooting Get self-service solutions and patches from the Adobe Commerce Support team.
Help Center User Guide Learn how to manage your support tickets, grant shared access, and browse the Knowledge Base effectively.
How-To Get clear step-by-step instructions from the Adobe Commerce Support team.
FAQ Find frequently asked questions about Adobe Commerce policies, strategies, and specifics about Adobe Commerce features.

What’s New

Description Type Date
ACSD-48627: out-of-stock configurable product causes an error: The ACSD-48627 patch fixes the issue where the out-of-stock configurable product causes an error when sending a GraphQL request to get cart details. This patch is available when the Quality Patches Tool (QPT) 1.1.25 is installed. New article Jan 20, 2023
ACSD-48313: configurable_variations column not parsed if attribute value contains comma: The ACSD-48313 patch solves the issue where configurable_variations column is not parsed if the attribute value contains a comma. This patch is available when the Quality Patches Tool (QPT) 1.1.25 is installed. New article Jan 20, 2023
ACSD-48234: catalog search result shows incorrect category item count Display Out of Stock Products enabled: The ACSD-48234 patch solves the issue where the catalog search result shows an incorrect category item count when the Display Out of Stock Products option is enabled. This patch is available when the Quality Patches Tool (QPT) 1.1.25 is installed. New article Jan 20, 2023
ACSD-47910: missing orders, invoices, shipments, and credit memos in respective entity grids: The ACSD-47910 patch fixes the issue where there are missing orders, invoices, shipments, and credit memos in respective entity grids. This patch is available when the Quality Patches Tool (QPT) 1.1.25 is installed. New article Jan 20, 2023
ACSD-48300: return cannot be created if configurable product is removed: The ACSD-48300 patch fixes the issue where a return cannot be created if the configurable product is removed. This patch is available when the Quality Patches Tool (QPT) 1.1.25 is installed. New article Jan 20, 2023
ACSD-48044: applying multiple gift cards prevents orders from being placed: The ACSD-48044 patch fixes the issue where applying multiple gift cards to a single order with multi-shipping prevents orders from being placed. This patch is available when the Quality Patches Tool (QPT) 1.1.25 is installed. New article Jan 20, 2023
ACSD-47520: customers lose reward points when a credit memo is created: The ACSD-47520 patch fixes the issue where customers lose reward points when a credit memo is created. This patch is available when the Quality Patches Tool (QPT) 1.1.25 is installed. New article Jan 20, 2023
ACSD-47079: composite products' stock status not updated when sub-product stock status changes: The ACSD-47079 patch fixes the issue where the stock status of composite products (bundle, grouped, and configurable) is not updated when the sub-product stock status is changed via REST API POST /rest/V1/inventory/source-items. This patch is available when the Quality Patches Tool (QPT) 1.1.24 is installed. New article Jan 20, 2023
ACSD-47955: GraphQL does not display cart discount correctly: The ACSD-47955 patch fixes the issue where GraphQL does not display the cart discount correctly. This patch is available when the Quality Patches Tool (QPT) 1.1.24 is installed. New article Jan 20, 2023
ACSD-46617: Continue to Checkout button greyed out when subtotal greater than "Minimum Order Amount": This ACSD-46617 patch solves the issue where the Continue to Checkout button is greyed out even if the subtotal is greater than the configured minimum order amount. This patch is available when the Quality Patches Tool (QPT) 1.1.24 is installed. New article Jan 20, 2023

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