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Adobe Commerce Support Knowledge Base

Last update: Mon Apr 22 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Admin

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The information in this Knowledge Base is designed as complementary to Adobe Commerce Developer Documentation, and Adobe Commerce Merchant Guide, and other Adobe Commerce publications. It covers troubleshooting and best practices, hosts announcements, answers FAQs, and highlights specific scenarios that have not been mentioned (for any reason) in the official documentation.

What’s in the Knowledge Base?

CATEGORY
DESCRIPTION
Support Tools
Improve your e-commerce store experience with the different support tools provided by Adobe Commerce. We provide personalized best practices, diagnostic and monitoring tools, and the most relevant information about your site.
Announcements
Get important updates from the Adobe Commerce teams.
Troubleshooting
Get self-service solutions and patches from the Adobe Commerce Support team.
Help Center User Guide
Learn how to manage your support tickets, grant shared access, and browse the Knowledge Base effectively.
How-To
Get clear step-by-step instructions from the Adobe Commerce Support team.
FAQ
Find frequently asked questions about Adobe Commerce policies, strategies, and specifics about Adobe Commerce features.
NOTE
To file a new ticket, sign in to Adobe Commerce Help Center and follow the steps detailed under Submit a Support Ticket.
If you don’t see the option to submit a ticket, refer to the Submit a ticket link not displayed section in our Help Center User Guide.

What’s New

Description
Type
Date
How to update the cloud account profile: This article provides steps on how to modify the profile on the cloud account.
New article
April 22, 2024
Troubleshoot create order page in CSP restricted mode: This article provides explanations and fixes for the Adobe Commerce 2.4.7 issues while creating an order on the Admin side when the CSP restricted mode is Enabled.
New article
April 22, 2024
Troubleshoot storefront checkout page in CSP restricted mode: This article provides explanations and fixes for the Adobe Commerce 2.4.7 issues while viewing the checkout page in CSP restricted mode, with the "Refused to execute inline script because it violates the following Content Security Policy directive: "script-src …" error message in the browser console log.
New article
April 22, 2024
ACSD-54656: Invisible reCAPTCHA not working during checkout preventing order placement: The ACSD-54656 patch fixes the issue where the invisible reCAPTCHA is not working properly during checkout, which is preventing the placement of an order. This patch is available when the Quality Patches Tool (QPT) 1.1.46 is installed.
New article
April 22, 2024
ACSD-46767: Category page caches invalidate when the stock quantity changes: The ACSD-46767 patch fixes the issue where the Category page caches invalidate when the stock quantity changes, even if the product is still in stock. This patch is available when the Quality Patches Tool (QPT) 1.1.46 is installed.
New article
April 22, 2024
ACSD-56415: Performance of Partial Price Indexing is slowed due to DELETE query: The ACSD-56415 patch fixes the issue where the performance of the Partial Price Indexing is slowed down due to a DELETE query when the database has a lot of partial price data index. This patch is available when the Quality Patches Tool (QPT) 1.1.45 is installed.
New article
April 22, 2024
ACSD-56858: Role permissions discrepancy in B2B company admin: The ACSD-56858 patch fixes the issue where role permissions are incorrectly displayed for a restricted company admin in the B2B environment. This patch is available when the Quality Patches Tool (QPT) 1.1.47 is installed.
New article
April 22, 2024
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