Restore an environment

If you encounter issues in the Integration environment and do not have a valid snapshot, try restoring your environment using one of the following methods:

  • Reset or revert the code in the Git branch
  • Uninstall the Commerce application
  • Force a redeployment
  • Manually reset the database

For help with stuck deployments, use the Adobe Commerce deployment troubleshooter in the Commerce Help Center.

Reset the Git branch

Resetting your Git branch reverts the code to a stable state in the past.

To reset your branch:

  1. On your local workstation, change to your project directory.

  2. Review the Git commit history. Use --oneline to show abbreviated commits on one line:

    git log --oneline

    Sample response:

    6bf9f45 (HEAD -> master, magento/master, magento/develop, magento/HEAD, develop) Create composer.lock
    34d7434 2.4.6 upgrade
    b69803c Update composer.lock
    c1bca24 Add sample data
    ec604c3 Update magento/ece-tools
  3. Choose a commit hash that represents the last known stable state of your code.

    To reset your branch to its original initialized state, find the first commit that created your branch. You can use --reverse to display history in reverse chronological order.

  4. Use the hard reset option to reset your branch. Be careful using this command because it discards all changes since the chosen commit.

    git reset --hard <commit>
  5. Push your changes to trigger a redeployment, which reinstalls Adobe Commerce.

    git push --force <origin> <branch>

Uninstall Commerce

Uninstalling the Commerce application returns your environment to an original state by restoring the database, removing the deployment configuration, and clearing the var/ subdirectories. This guidance also resets your git branch to an earlier stable state. If you do not have a recent snapshot, but you can access the remote environment using SSH, follow these steps to restore your environment:

  • Disable configuration management
  • Uninstall Adobe Commerce
  • Reset the git branch

Uninstalling the Adobe Commerce software drops and restores the database, removes the deployment configuration, and clears the var/ subdirectories. It is important to disable Configuration management so that it does not automatically apply the previous configuration settings during the next deployment. Make sure that your app/etc/ directory does not contain the config.php file.

To uninstall the Adobe Commerce software:

  1. On your local workstation, change to your project directory.

  2. Use SSH to log in to the remote environment.

    magento-cloud ssh
  3. Remove the configuration file.

    • For Adobe Commerce 2.2 and later:

      rm app/etc/config.php
    • For Adobe Commerce 2.1:

      rm app/etc/config.local.php
  4. Uninstall the Adobe Commerce application.

    php bin/magento setup:uninstall -n
  5. Confirm that Adobe Commerce was successfully uninstalled.

    The following message displays to confirm a successful uninstallation:

    [SUCCESS]: Magento uninstallation complete.
  6. Clear the var/ subdirectories.

    rm -rf var/*
  7. Log out.


Optionally, it is a good practice to clean build caches.

magento-cloud project:clear-build-cache

Force a redeployment

If you have attempted to uninstall Adobe Commerce and your deployment continues to fail, you can try to manually force a redeployment.

git commit --allow-empty -m "<message>" && git push <origin> <branch>

Reset the database

If you have attempted to uninstall Adobe Commerce and the command failed or could not complete, you might need to manually reset the database.

To reset the database:

  1. On your local workstation, change to your project directory.

  2. Use SSH to log in to the remote environment.

    magento-cloud ssh
  3. Connect to the database.

    mysql -h database.internal
  4. Drop the main database.

    drop database main;
  5. Create an empty main database.

    create database main;
  6. Delete the following configuration files.

    • config.php
    • config.php.bak
    • env.php
    • env.php.bak
  7. Log out and trigger a redeployment.

    magento-cloud environment:redeploy

The deployment process begins when you perform a merge, push, or synchronization of your environment, or when you trigger a manual redeployment, during which the Commerce application is in maintenance mode. For a Production environment, Adobe recommends completing this work during off-peak hours to avoid service disruptions.

On this page